Delete Zoho CRM Account | Online Help - Zoho CRM

Deleting the Zoho CRM Account

Any circumstance that prompts you to discontinue Zoho CRM service or delete an unused account you can delete the CRM account. Similarly, if an employee is no longer using the org CRM account you can either deactivate or delete it. 

Points to note before you delete CRM account 

You must keep the following points in mind before opting for deleting an account:
  1. You can delete a single user or personal account immediately, provided it is subscribed to Free edition. 
  2. If you are subscribed to a paid edition, you must first downgrade to free edition or cancel your subscription.
  3. If the account has multiple active users, before deleting the account you must deactivate all the users.
  4. A week ( 7 days) after the deactivation of the last active user of the account or cancellation of subscription (downgrading from paid edition), the Delete CRM account link will be available in the Company settings page.
  5. If required, you can take the entire data back up of your account's data and attachments. 

To delete your account

  1. Go to Setup > General Company Settings.
  2. Click the Delete CRM account link.
  3. Read the warning message and confirm the action.
    You will be logged out of your account and a system generated email regarding the account closure will be sent to you.
Note
  • Deleting your Zoho CRM account does not lock you out of all other Zoho services. After closing the Zoho CRM account, you can continue to access other Zoho services without hassles with the same email address.

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