Close Account | Manage your ZA - Zoho Accounts

Close your Zoho account/organization (for multi-user organizations)

Note: If yours is a personal account or a single-user organization account, refer to this help article for instructions. This article is only applicable to organization accounts with multiple users present.

Closing your Zoho account will result in of all of your data being permanently deleted.
  1. If you're an organization user, you have to contact your organization admin to close your Zoho account.
  1. If you are an organization admin:
    1. Sign in to your Zoho account at
    2. Click Settings in the left menu, then scroll down to the Close Account section.
    3. Click Close Organization. You will be redirected to the Zoho Mail control panel.
      Note: If you don't have a Zoho Mail account already, you will be asked to create one. Enter the name of your organization, then click Create.  
    4. Delete your organization from the control panel. To delete your organization, the following steps should be done before:
      1. Remove all the users from your organization.
      2. Delete all the domains in your organization.
      3. Cancel the trial/subscription if you are a part of bundles such as Zoho One, Zoho Directory, Workplace, or PeoplePlus.
    5. After deleting the organization, return to Zoho Accounts.
    6. Click Settings in the left menu, then scroll down to the Close Account section.
    7. Click Close Account. Enter your password if prompted.
    8. Select a reason for closing your account, then click Close Account.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Close your Zoho account/organization (for personal accounts and single-user organizations)

                                                                                            Important: If yours is an organization with multiple users present, refer to this help article for instructions. This article is applicable only to personal accounts and single-user organization accounts. Things to know before Closing account: When ...
                                                                                          • Recover your Zoho account

                                                                                            If you can't sign in to your Zoho account due to issues with your password or MFA, you can try to recover your account on your own using the instructions given below. Select how you sign in to your Zoho account to proceed: I'm signing in using only a ...
                                                                                          • Who are external users?

                                                                                            In the Zoho environment, certain apps follow an organization model (which represents the actual institution you're part of). Each organization will have an organization owner/super admin, and will include one or more apps under it. Let's say there ...
                                                                                          • Best practices for keeping your Zoho account secure

                                                                                            Make your password strong Our recommendation regarding password security is to go passwordless using our authenticator Zoho OneAuth. However, if you want to keep using passwords, please follow the practices below: Avoid using personal information ...
                                                                                          • What do I do if my Zoho account is accessed by an unknown user?

                                                                                            Choose the solution that applies to your case: Sign in to your Zoho account to change your password. Go to Zoho Accounts to reset your password using your recovery email address or mobile number. If you don't have access to your recovery email ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources