Modules
Creating and Managing Custom List View in Modules
Users can create tailored views for each department based on their preferences and business requirements. This functionality allows them to create a list of tickets that meet their specific criteria. For example, if the admin wants to keep track of ...
Creating Custom Modules
Module is a structured compartment used to organize and manage specific types of data.They serve as the building blocks or standard parts that make up the Desk's architecture, allowing businesses to efficiently handle different entities such as ...
Standard Modules and Fields
Modules are similar to folders in the computer where different files such as documents, pictures etc. are stored. Organizations too have to store data that are used for different business purposes. Customer details, products they purchase, support ...
Customizing Standard Modules
Modules represent the standardized parts that are offered in Zoho Desk. There are eight modules, each representing a set of functions. You can customize the Zoho Desk user interface according to your help desk process. The module settings are ...