Note

1. You cannot edit the standard list views that are provided in Zoho Desk by default. 
   
2. The custom view is not available in the "All departments" view. 
   
3. The actions (create, edit, delete, share, and reshare) are displayed in the module based upon the profile permission enabled.
   For example, if light agent doesn't have the permission to reshare a (shared) view that option will not be displayed in the custom list view for them. For more information, refer to the Managing User Profiles article.

1. Click the Tickets module.
   
2. Choose the specific Department.
   
3. Click on the three lines with an arrow placed at the bottom-left corner of the page to expand the menu. 
   
4. Click the plus sign (+) next to Views.
   
5. In the Create New View page, enter the View Name.
   
6. Specify the fields under Filter criteria.
   
7. Select Visible to by choosing: Only me, All agents, or Specific agents. 
   
8. Click Create to save the custom view. 
   

Editing a custom view

1. Go to the respective department and select the desired module. 
   
2. Click All Views and go to the desired custom view.
   
3. Click the three dots next to custom view to open the menu. 
   
4. Click Edit.
   
5. In the Edit page, make the necessary changes and click Save.
   

1. Go to the respective department and select the desired module. 
   
2. Click All Views and go to the desired custom view.
   
3. Click the three dots next to custom view to open the menu. 
4. Click Delete.
   

Cloning a custom view

While cloning the view can be renamed as needed. If the view is not renamed for easy identification the "clone" tag will be appended to the view name.