Customization
FAQs: Formula Field
1. What is a formula field? A formula field is a custom field that automatically calculates values based on other field values. It helps automate data calculations based on a predefined expression using fields, constants, operators, and functions. It ...
FAQs: Validation Rules
What is a validation rule? Validation rule provides businesses a way to ensure that the data entered by the customers and the employees is correct and meets their standards. It helps maintain data authenticity. When customers submit tickets or agents ...
FAQs: Custom Modules
What is a custom module in Zoho Desk? Modules in Zoho Desk are like compartments. Just like each compartment holds different items, modules store different types of information in one place. For example, the Tickets module is a repository of customer ...
FAQs: Customization
Can I customize the look of the Happiness Ratings? Happiness Ratings enables you to measure the quality of customer service being provided by allowing your customers to rate their experience on a scale of Good, Okay and Bad. That said, it is ...