Guided Conversation
FAQs: Creating Guided Conversations Flow
What is the difference between Response Blocks and Action Blocks? Response Blocks and Action Blocks are the two fundamental categories of blocks in the GC flow builder. All the blocks are grouped under Response Blocks and Action Blocks. The former is ...
FAQs: Basics of Guided Conversations
What is Guided Conversations? Guided Conversations, also known as GC in Zoho Desk is a way to implement your self-service strategy. It is a GUI (Graphical User Interface) based, low-code, self-service platform aimed to deliver great customer ...
FAQs: Zoho GC SDK for iOS and Android
Can customers use GC to raise questions? No, a customer cannot ask a question with GC. The customer can only respond to the questions or choose answers from the available options that are displayed in the flow of GC. What are the essential keys ...