Organization Settings
Setting up Customer Happiness Rating
Listen to the voice of your customers by enabling customer happiness ratings in Zoho Desk. Happiness rating helps you get a glimpse of what your customers think about the support they receive at the end of each response or closing their ticket. The ...Adding and Associating Products with Tickets
In Zoho Desk, you can manage your company-wide products that are sold or serviced to your customers. Your agents can use the Products module effectively according to their department process. The products added to your help desk can be linked with ...Creating your Holiday Schedule
Create a holiday schedule to add exceptions to the business hours configured in your help desk. The holidays you add will be considered as outside of business hours and the SLAs, Blueprint, and time-based rules will ignore them while setting due ...Setting Business Hours and Holidays
Organizations that cater to customers from different countries or have employees operating globally from regional offices often observe multiple sets of work hours. This enables them to do business overseas and mark their presence globally with a ...Adding Company Details
The company information page serves as a bulletin board where general information about the company such as name, number of employees, phone number etc. is stored for the customer service team. When customers ask for company address or a phone ...Adding and Managing Departments
Departments are the various business divisions within your organization. They can be categorized based on your products, geographical locations or teams. Zoho Desk enables you to create departments and manage customer support individually for each of ...Domain Mapping
Provide customer support from your own domain with Zoho Desk. By default, the web address of your Help Center is a Zoho Desk subdomain such as " desk.zoho.com/portal/ <mycompany>". However, you can personalize this so that your customers can submit ...Rebranding Zoho Desk Account
Organizations have unique identifiers such as logos, portal names, access links for customers etc. that bring them exclusivity and recognition among several other companies. Such organization specific details must also reflect in the applications ...
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