Performance Monitoring
Managing article versions
Versioning helps keep track of and manage multiple revisions that an article has undergone. Article owners and admins can view different versions of an article, compare an older version, restore to a previous version, leave a note on a particular ...
Public Comments on Knowledge Base Articles
Customer feedback plays an important role in improving products, as well as the instructional resources associated with them. With more organizations implementing self-service customer support models, it's imperative to give customers an opportunity ...
Article Detail View - Comments, Insights, Feedback, History
In the Knowledge Base module, upon clicking an article, the agents or writers enter the article detail view where they can view the: Comments that help center readers have left on the article (published articles) List of attachments that are included ...
Knowledge Base Dashboard
The knowledge base dashboard provides a visual representation of essential insights about published articles. This allows writers or content creators to track the article's performance and popularity over time. Metrics such as article count, number ...