User Actions
Managing Moderation Settings in the Knowledge Base Module: For Admins and Moderators
Users can sign in to the Help Center to leave comments on Knowledge Base articles, to report missing information, share issues with the provided to-do steps, or raise any other concerns. Admins and moderators of the respective category can approve ...
Setting Content Standardization with Article Templates
In collaborative environments involving multiple teams or contributors, maintaining consistency across content can be challenging. A WYSIWYG (what you see is what you get) editor is often used for a wide range of purposes, such as training materials, ...
Following and Unfollowing Knowledge Base Categories and Articles
Knowledge Base is an essential platform that many organizations utilize as a self-service tool for their customers. It is important and beneficial to keep the customers informed about new inclusions or changes that take place in the KB from time to ...
Sort and Filter Articles By Status, Visibility, and Expiry Date
The Knowledge Base module functions as an information center featuring user centric articles, FAQs, eBooks, videos and more. These resources offer detailed explanations of products and services, empowering users to learn about products and ...
Setting 301 Redirection of Knowledge Base Articles
The knowledge base articles are identified by the permalink or URL that is auto-generated when they are published. The URL comprises the category name, sub-category names, and the article title. A URL can change overtime due to updates, edits, or ...
Downloading Knowledge Base Articles as PDF Files
The knowledge base articles contain a range of information, such as product details, specifications, white papers, compliance guidelines, and SOPS, that can be accessed online. However, downloadable copies of these articles can be required for ...
Optimize your Knowledge Base for Search Engines
SEO (Search Engine Optimization) plays an important role in increasing the visibility, relevance, and traffic of the knowledge base articles. SEO helps browser find and rank the knowledge base articles. By optimizing the KB content and structure, ...
Adding Reviewers to the Knowledge Base Categories
Review is a crucial and mandatory stage in the content lifecycle. From research and planning to drafting and publishing, the content undergoes multiple changes, which are meticulously assessed and monitored by the author or the senior writers. ...