Featurecast Story 19 - WhatsApp Sandbox
IM'ing (Instant Messaging) Feature Story Series
Featurecast Story 19 - WhatsApp Sandbox![]()
Maximize the benefits of business messaging without paying for it
What is a sandbox environment?
A sandbox environment is a virtual playground that allows you to freely test and experiment with various elements without impacting your live product. It provides a secure and isolated space for trying out new software, code, or configurations without unnecessary risks or costs. A sandbox is an excellent approach for learning, exploring, and verifying messaging functionality before integrating these elements into your business operations.
Let's say you're a developer working on a mobile app. Before releasing it to the public, you can create a sandbox environment to test the app's functionality, features, and compatibility with different devices. This lets you see how the app behaves in a controlled setting, identify and fix bugs or issues, and ensure a smooth user experience. It's like a virtual testing ground for your app before it enters the real world.
What is the WhatsApp business sandbox?
WhatsApp doesn't provide a specific sandbox environment for developers to test their apps. However, WhatsApp does offer a testing feature called "WhatsApp Business API Sandbox." It allows businesses to simulate interactions with the WhatsApp Business API before deploying it in production. This way, companies can ensure their integrations and messaging workflows work correctly before going live. It's a helpful tool for businesses to test and refine their WhatsApp integrations.
How does sandbox work?
The sandbox comes with a pre-configured WhatsApp phone number that will be shared among all opted-in Sandbox users. You can map any of your WhatsApp test numbers to the Sandbox environment and start testing.
What is a test number?
A test number can be any default WhatsApp phone number of yours, which can be used for testing integrations within the sandbox environment.
Best practices
Zoho Desk's WhatsApp Sandbox enables you to prototype both sending and receiving messages in a test environment. You can start testing Sandbox with test numbers even before WhatsApp approves your business number and verifies your WABA. WhatsApp Sandbox is an easy way to test the functionality of WhatsApp Business Messaging APIs.
When using the WhatsApp sandbox, it's best practice to familiarize yourself with the platform's documentation and guidelines. This will help you understand the sandbox environment's features, limitations, and capabilities. Additionally, consider creating a test plan outlining the specific scenarios and use cases you want to explore within the sandbox. This will help you structure your testing process and ensure thorough coverage. Finally, collaborate with your team to gather feedback and insights from multiple perspectives, allowing you to make the most of the sandbox environment.
In summary, the sandbox environment allows businesses to validate the functionality of their WhatsApp Business API integration, resulting in a more dependable user experience.
There's more to come, so please watch this space for more IM feature stories.
Until next time,
Kavya Rao
The Zoho Desk Team
Zoho Developer Community
New to Zoho LandingPage?
Zoho LandingPage Resources
New to Zoho Survey?
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Bigin?
Topic Participants
Kavya Rao Addepalli
Sticky Posts
Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021
After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics whichRegister for Zoho Desk Beta Community
With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our featuresAsk the Experts 10: A 5-hour online Q&A on Zoho Desk Best Practices
Welcome to Zoho Desk's Ask the Experts session! This is a monthly discussion on our forums; wherein a panel of experts will take on questions specific to topics related to Zoho Desk. The panel will be available for a 5-hour period and will answer any questions posted here. Let's begin the year learning some best practices from our experts. In this month's ATE we are opening the floor to questions on how to use Zoho Desk the best way. If you have a business use case but not sure if Workflow isShare your Zoho Desk story with us!
Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge.Ask the Experts 7: A 5-hour online Q&A on Telephony and Call Module
Welcome to Ask the Experts session! This is a monthly discussion in forums; each session, a panel of experts will take questions on specific topics related to Zoho Desk. The panel will be available for a 5-hour period and answer any questions posted here. In this month's Ask the Experts, we will take questions on everything related to Telephony and the Call Module in Zoho Desk. We will discuss the following aspects: Integration with different Telephony vendors Routing calls to agents Converting
New to Zoho TeamInbox?
Zoho TeamInbox Resources
Zoho DataPrep Resources
Zoho CRM Plus Resources
Zoho Books Resources
Zoho Subscriptions Resources
Zoho Projects Resources
Zoho Sprints Resources
Qntrl Resources
Zoho Creator Resources
Zoho WorkDrive Resources
Zoho Campaigns Resources
Zoho CRM Resources
Design. Discuss. Deliver.
Zoho Show Resources
Get Started. Write Away!
Writer is a powerful online word processor, designed for collaborative work.
Zoho CRM コンテンツ
-
オンラインヘルプ
-
Webセミナー
-
機能活用動画
-
よくある質問
-
Ebook
-
-
Zoho Campaigns
- Zoho サービスのWebセミナー