Zoho is now a WhatsApp Business Service Provider
NEW WhatsApp Business Partner
Zoho's Instant Messaging team proudly announces that we are now WhatsApp's Business Service Provider (BSP). We have partnered with Meta to provide the best solutions to increase revenue and deliver a prompt messaging experience for your customers. Zoho has been chosen from Meta's long list of third-party solution providers to help your business connect and exhaust all the capabilities of the WhatsApp Business API. This new partnership will make WhatsApp the #1 business communication channel on the IM Module.
The new features of WhatsApp make it the most influential business communication tool globally. Scale your business with our biggest engagement channel: The Instant Messaging Module.
What are Business Service Providers (BSPs)?
BSPs are a group of third-party providers well versed with the WhatsApp
Business Platform. They can help you communicate with your customers on
the WhatsApp Business Platform.
If you are not a techie but want to connect WhatsApp with your technology, such as a multi-channel inbox, customer support system or a Bot platform. You can work with a BSP (Business Service Provider) to manage these communications between your business and your customers.
How to grow your business using WhatsApp?
WhatsApp offers unique features that help you acquire new business and a 2X-increase in revenue. Some of the features included are:
♢ Green tick verification (Trusted Business)
♢ Send bulk messages
♢ Single messaging Inbox for all team members
♢ Analyze the incoming and outgoing message flow
♢ Green tick verification (Trusted Business)
♢ Send bulk messages
♢ Single messaging Inbox for all team members
♢ Analyze the incoming and outgoing message flow
Do we support BSP to BSP Migration?
Yes, we do support BSP to BSP migration now. But, it's a manual process and please make a note of the required conditions to complete the migration successfully. Read about the BSP Migration process.
Only a single phone number / WABA can be connected to a single service.
Why should you choose Zoho as your BSP?
Zoho is one of the authorized BSPs of WhatsApp, and the integration with the IM module is free and is one of the most highly anticipated mediums for customer communications. We also contact individual businesses to learn more about their privacy policies and abide by them. Occasionally, BSPs use WhatsApp’s parent company, Meta, to securely store messages and respond to customers. But Zoho, on the other hand, keeps your messages on our servers. We also support approved message templates and canned messages.
Read a feature story - Maximize the benefits of business messaging without paying for it
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