Views and Filters
Using Ticket Peek in Zoho Desk
Ticket Peek is a lightweight preview screen in the Zoho Desk, that helps your agents respond to support tickets from the ticket listing page. For instance, when your agents peek into a ticket, they can see every interaction the support team has had ...
Using the Three-pane Ticket Interface
By default, the ticket view page in the Zoho Desk is displayed in two panes, Ticket's properties in the left pane. Ticket's details on the right pane. This two-pane layout is spacious and helps you to see more information on the screen at once. ...
Ticket Timeline View
The Timeline view provides an overview of the tickets received from a customer over the recent past. It will fetch the tickets received from the contact and presents them in chronological order. Advantages of using Timeline View Your agents can know ...
Customizable Table View and Filters for Tickets
The table view displays tickets in rows and columns, just like a spreadsheet. Each row displays a ticket, and each column shows the ticket's property (such as a field for response due date, contact's name, and subject). This allows you to view the ...
Viewing Zoho CRM Information inside Tickets
The Zoho CRM integration provides you with more context into the customer information while staying inside Zoho Desk. Agents can view the CRM information of a Contact or an Account alongside their ticket in Zoho Desk. For example, they can identify ...
Star Ticket List Views
Stars are a way to mark ticket list views, as important. When you star a list view, it stays at the top of your left menu so you can access them later. You can star up to 15 pre-defined or custom list views in Zoho Desk. Note: The ticket list views ...
Creating Custom Ticket List Views for Ratings
Custom ticket views help you to organize and view tickets based on the criteria specific to happiness ratings. For example, you can create a view for; closed tickets that had received a negative feedback, tickets that didn't receive a rating or ...
Ticket Views: Thread and Conversation/Nested
Zoho Desk allows you to view the details of a ticket in two different ways. You can view a ticket either as threads or as a conversation. Let us look at these detail view types in a little more detail below. Conversation View The conversation view ...
Predefined and Custom Ticket List Views
List Views are used to group records based on a defined set of criteria. For example, you can view a list of Open tickets that are unassigned, a view for tickets that are overdue, or a view for tickets that are created in the last week. This way ...