Data Security
Multi-Factor Authentication (MFA) for Help Center
Multi-Factor Authentication (MFA) is a security process that adds an extra layer of protection by requiring users to provide two or more verification factors to access an account, system, or application. After entering their credentials, users must ...
Data Retention
Inactive User policy As per our Inactive User Account policy, we reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account ...
Implementing a secure user authentication for help center using JWT
User authentication and data exchange play a crucial role in today's interconnected digital world. The increasing reliance on online services, cloud computing, and the exchange of sensitive information necessitates robust mechanisms to verify the ...
Encryption at Zoho Desk
Encryption is used to safeguard the contents of a message so that only the intended recipient could read it. This is done by replacing the contents with unrecognizable data, which could be understood only by the intended recipient. This is how ...
Enabling Federated Login for Help Center
The federated login allows your end users to access the Help Center using a single authentication ticket/token from identity providers (IdP) such as Google, Facebook, LinkedIn, or Zoho. You can enable it to simplify the experience for users who do ...
Configuring ADFS for Zoho Desk with SAML
Zoho Desk supports SAML 2.0 (Security Assertion Markup Language 2.0), which allows for the use of SSO (Single Sign-On) using enterprise identity providers such as Active Directory. Enabling SSO via SAML 2.0 means that user authentication is handled ...
Configuring Active Directory SSO for Agents
Active Directory (AD) by Microsoft is a centralized and standardized system that automates network management of user data, security, and distributed resources. In other words, it allows the management and storage of information and provides ...
Setting up SAML Single Sign-on for Help Center
Security Assertion Markup Language (SAML) is a mechanism used for exchanging authentic and authorized data between applications, particularly between an identity provider (IdP), such as OneLogin, Okta, or PingIdentity, and a service provider, such as ...
Securing your Help Desk
Managing the complexities of security administration is one of the growing concerns in any enterprise, especially those open to e-commerce and those with large networks. In this situation, Security Management is very important as it affects all ...