Zoho FSM | Telephony | Knowledge Base

Telephony
Using Telephony in Zoho FSM
With telephony enabled, you can: Make outgoing and incoming calls After the first call (incoming or outgoing) is made, telephony adds new modules and options to Zoho FSM, including: Calls Module Ability to create Call records Channels Related List ...
Telephony Marketplace
The Telephony Marketplace is your one-stop hub for integrating a wide range of cloud telephony providers with Zoho applications. It allows you to choose from multiple cloud telephony vendors—such as RingCentral, Exotel, and more—to manage business ...
Installing Zoho Voice
Zoho Voice is Zoho’s cloud-based telephony system that enables you to make, receive, and manage calls seamlessly within your Zoho applications. It helps businesses streamline communication, track call activities, and enhance customer interactions—all ...
Call Flow States in Built-In Telephony
When designing a Call Flow, you can add different states to control how incoming calls are handled. Below are the available states and what they do: Transfer to a User Routes the incoming call to a specific Zoho FSM user who is enabled for telephony. ...
Settings In Built-In Telephony
Once you have enabled Zoho’s built-in telephony, you can manage your telephony plan, credits, phone numbers, users, and call settings directly within Zoho FSM. To access these settings: Navigate to Setup > Channels > Telephony. Go to the Installed ...
Enabling Built-In Telephony
Zoho's Built-In Telephony is a simple and easy to use phone system for all kinds of business. With this system, your team can make and receive calls, manage credits and phone numbers, configure call routing through call flows, and review call ...
Introduction to Telephony in Zoho FSM
Telephony in Zoho FSM allows you to use Zoho's in-house business phone systems as well as integrate with other cloud-based telephony providers. With telephony enabled, you can make and receive calls directly within Zoho FSM, track all communication ...

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