Tips - Mobile App

Will the mobile app for the field agent work in offline mode?
Yes, the field agents can use the FSM mobile (Android) app in offline mode.
Is there an accept/deny option for service appointments in the mobile app?
Yes, there is an option to accept or deny a service appointment from the mobile app. Refer to this page for details.
How are the trips calculated?
The trips capture the distance and time taken for the journey undertaken for travelling to a contact service location.
Can customer signature be captured after service completion?
The customer signature can be captured in the service report created in the mobile app. They can also get the customer's feedback, rating and enter the problem statement and service summary for the appointment.
How can I track the live location of my agents?
Location tracking is enabled in the mobile app when the user checks-in to the mobile app or creates a trip from the mobile app. The live location of your agents can be viewed in the Maps view of the Dispatch Console in the Zoho FSM web app. Refer to this page for more details.
Can my agents upload photos and notes from the job site?
Yes, agents upload photos and notes from the job site. In the mobile app, they can add notes and attachments from the Notes tab of a service appointment. These notes can also be viewed from the web app. Thus, the agents at the job site and those in the office can exchange information.

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Zoho FSM Mobile App
The Zoho FSM mobile app empowers on-the-go field agents with all the information they need, to be efficient at work and delight contacts with every appointment. It helps them to be on time for their appointments, attend more appointments in a single ...
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Changes made in the Zoho FSM web application are usually reflected in the mobile app instantly. If the latest changes are not visible in the mobile app, the app data may not have synced properly. If the changes are not reflected, refresh the app data ...
Which profile users can access the Zoho FSM mobile app?
Users with any profile can access the Zoho FSM mobile app, provided they are active users in the Zoho FSM organization. However, the features, modules, records, and actions available in the mobile app depend on the permissions configured for the ...
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Refreshing data in the Zoho FSM mobile app Open the Zoho FSM mobile app. Navigate to Settings → Refresh Data. When prompted with "Do you want to refresh the data?", click Yes. Wait for the sync to complete.
Do custom fields appear in the Zoho FSM mobile app too?
Yes, custom fields available in the Zoho FSM web application will also appear in the mobile app, provided the user has the required permission to view them.