Working with Comments

The Comments feature in Zoho IoT enables users to collaborate and communicate directly within the application by adding contextual notes to records of various modules. This makes it easy for teams to share observations within the application.

Note: The Comments tab is available across multiple modules in the application. You can use it to add comments to Managed Entity modules, Alarms, Custom Modules, Work Orders, Incidents, and other supported modules.

This document provides step-by-step instructions for adding and managing comments in the Alarms View. Following the same procedure, you can perform comment related operations on Managed Entity modules, Alarms, Custom Modules, Work Orders, Incidents, and other supported modules.

Note: The Comments feature is currently in its beta stage with further enhancements planned in the product roadmap. Contact support@zohoiot.com to enable the feature in your application.

Adding Comment to an Alarm

To add a comment in the Alarms View:

1. Access the End Application.

2. Navigate to the Alarms module from the left pane. The Alarms list view is displayed.

3. Click on the alarm record to which you want to add a comment. The details view of the alarm is displayed.

4. Click the Comments tab.

5. Click the Add Comments button.

6. Enter the comment.

In addition to standard text formatting options such as bold, italics, and underline, you can also include the following formatting in comments.

Include bulleted list
Include numbered list
Include link url
Highlight text
Include quote
Add Image
Add Media
Add Attachment
Embed Code

7. Click Post.

Replying to Comments

Click the Reply button below any existing comment to reply to it.

Adding Reactions

Hover over the Like icon to add emoticons to the comments or replies in this section.

An example on Adding comments to a location is available in the Configuring Locations document.

Sending Notification to Users

You can send notification to the concerned personnel using the tag option in the comment text box.

Note: The user being mentioned will not be notified if they do not have permission to the record. Refer to the

Users and Profiles document to grant the relevant permission so the user can be notified.

The notification will be displayed in the application with the bell icon, as well as a system notification.

Note: The notification feature must be enabled in the application, system and the browser for viewing the notifications.

Image: System notification with the comment.

Image: Bell icon notification within the application.

Image: Notifications displayed on clicking the bell icon.

Editing Comments

1. Click on the ellipsis icon next to the comment.
2. Click Edit.

3. Modify the comments text as required.

4. Click Update.

Deleting Comments

1. Click on the ellipsis icon next to the comment.

2. Click Delete.

3. Click Delete Comment in the confirmation screen.