Account Login
Login Error: IP Restricted
Issue: Encountering the "IP Restricted" error while logging in. This error will be shown during login when you or your organization admin sets up a limited IP range that can access the app. Solution: Log in from an allowed network (WiFi or VPN). ...
Login Error: Incorrect Device Time (Android)
Issue: Encountering the "Incorrect Device Time" error while logging in. Solution: Set your device's date and time to the network time from device settings. Try logging in.
Login Error: Bad Request or Network Error (Android)
Issue: Encountering the "Bad Request/Network Error" while logging in. Workaround 1: Try a different network. If you're connected to mobile data, try switching to WiFi and signing in. Alternatively, if you're connected to WiFi, try other networks or ...
Trouble completing MFA/OTP during login?
Issue: Unable to complete MFA during login due to any of the following reasons: No access to MFA Changed mobile device OTP is sent to an older or different number Old number is no longer in use Workaround: If your organization has enabled MFA, ...
Can I add other email accounts, such as Outlook, Gmail, or Yahoo, to the Zoho Mail mobile app?
Yes, you can add your external email accounts (Outlook, Gmail, Yahoo, etc.) from the Zoho Mail web app and access them in the mobile app. To do so: Log in to the Zoho Mail web app. To add a POP account, follow the instructions here. To add an IMAP ...
How do I change my password?
To change your Zoho account password, identify which of the following cases applies to you and follow the instructions provided in the linked articles. Case 1: I've forgotten my password. Case 2: I've forgotten my password and am unable to verify my ...
Why am I unable to add another Zoho Mail account? (Android)
If you're already logged in to your Zoho account from your default mobile browser, the Zoho Mail mobile app may automatically add that same account. This can cause repeated additions of the same account in the app due to the active web session. To ...
How do I add another Zoho Mail account? (Android)
To add another Zoho Mail account: Go to the Zoho Mail mobile app. Tap the Hamburger icon in the top-left corner of the app. Tap the Settings icon. Tap the + Add Account option. On the sign-in page, enter your Zoho Mail credentials and sign in. You ...