Account Login
Login Error: Cookies are disabled for your browser (iOS)
Issue: Encountering the "Cookies are disabled for your browser" error while logging in. Solution: Change the Cookies settings of your browser by following these steps: Device Settings > Safari > Advanced > Block All Cookies > Disable.
Login Error: JavaScript is disabled for your browser (iOS)
Issue: Encountering the "JavaScript is disabled for your browser" error while logging in. Solution: Change the JavaScript settings of your browser by following these steps: Device Settings > Safari > Advanced > JavaScript > Enable.
Login Error: IP Restricted
Issue: Encountering the "IP Restricted" error while logging in. This error will be shown during login when you or your organization admin sets up a limited IP range that can access the app. Solution: Log in from an allowed network (WiFi or VPN).Note: ...
Login Error: Incorrect Device Time
Issue: Encountering the "Incorrect Device Time" error during login. Solution: Set your device's date and time to the network time from device settings. If the device time is already in network time, restart the device once. Try logging in.
Trouble completing MFA/OTP during login?
Issue: Unable to complete MFA during login due to any of the following reasons: No access to MFA Changed mobile device OTP is sent to an older or different number Old number is no longer in use Workaround: If your organization has enabled MFA, ...
Can I add other email accounts, such as Outlook, Gmail, or Yahoo, to the Zoho Mail mobile app?
You can access your external email accounts (Outlook, Gmail, Yahoo, etc.) in the mobile app only if they have been added to your Zoho Mail account from the web app. To do so: Log in to the Zoho Mail web app. To add a POP account, follow the ...
How do I change my password?
To change your Zoho account password, identify which of the following cases applies to you and follow the instructions provided in the linked articles. Case 1: I've forgotten my password. Case 2: I've forgotten my password and am unable to verify my ...