WhatsApp
What is the pause on WhatsApp marketing messages for US numbers
As of April 1, 2025, WhatsApp (Meta) has decided to temporarily pause the delivery of any marketing template messages to customers with US phone numbers (+1 calling code and US area codes). This move from Meta intends to improve the customer ...
What is the reason for inconsistencies in mobile numbers and their WhatsApp IDs in Brazil and Mexico?
Every phone number registered with WhatsApp will be allotted a WhatsApp ID. Typically, the WhatsApp ID of a phone number is the dialable format of that number. For example, if your phone number is '+198765343210', then your WhatsApp ID will be ...
Can I view replies received for my WhatsApp campaigns using Zoho Marketing Automation?
As of now, you cannot view the replies received for your WhatsApp campaigns using Zoho Marketing Automation. However, you can use WhatsApp's Click to chat feature to directly communicate with the contacts who've replied to you. Simply include a ...
How many WhatsApp messages can be sent in a day?
WhatsApp uses a tier-based system (Tier 1 to Tier 4) to allocate sending limits to Business numbers. The message limits will be allotted as: In Tier 1, you can send messages to up to 1000 unique contacts per day. In Tier 2, you can send messages to ...
Will the Business number be blocked by WhatsApp?
No, WhatsApp will not block your Business number. To access the quality of users, WhatsApp assigns a dynamic status to your WhatsApp phone numbers called quality rating. This rating is attributed based on how recipients interact with your WhatsApp ...
How do I purchase WhatsApp credits?
WhatsApp credits is a system where users need to have prepaid credits in their account to send messages to their target audience through WhatsApp Business API. These credits are to be purchased from Meta, that owns WhatsApp. If you are on the Stand ...
Is it possible to connect the same WhatsApp Business account in Zoho Marketing Automation and other Zoho Applications?
Yes, it is possible to connect the same WhatsApp Business account in Zoho Marketing Automation and other Zoho Applications. This helps to improve customer engagement by allowing you to send WhatsApp campaigns to the target audience, scaling your ...