Users - Create Mailbox | Admin Guide - Zoho One

Create mailbox

Notes
You cannot create a mailbox for 
1. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to create mailbox.  
2. users who have a mobile number and not an email as their primary email. Add and verify their domains to proceed. 

Prerequisites

  1. Zoho Mail must be added to Zoho One
  2. Employee must be confirmed
The steps to create a mailbox for an employee vary between the three User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
One Experience UI
Spaces UI
Unified UI
One Experience UI
  1. Sign in to Zoho One, then click the Admin Panel icon  on the top-right corner.
  2. Go to User Management on the left menu, the Users tab opens by default
  3. Click on the required employee.
  4. Click the meatball menu  , then select Create Mailbox.
    InfoImportant: The Create Mailbox button is only available to users who are onboarded to the organization before a mailbox is configured. If your organization already has a mailbox set up, newly added users will not see this option.
  5. Enter an email address for the employee. If you have enabled mail hosting in multiple domains, choose the domain in which the mailbox should be created.
  6. Click Create.
Notes
To add secondary email addresses or aliases, learn about managing email addresses.

Spaces UI
  1. Sign in to Zoho One, then click the Directory Settings icon  on the top-right corner.
  2. Go to User Management on the left menu, the Users tab opens by default
  3. Click on the required employee.
  4. Click the meatball menu  , then select Create Mailbox.
    InfoImportant: The Create Mailbox button is only available to users who are onboarded to the organization before a mailbox is configured. If your organization already has a mailbox set up, newly added users will not see this option.
  5. Enter an email address for the employee. If you have enabled mail hosting in multiple domains, choose the domain in which the mailbox should be created.
  6. Click Create.
Notes
To add secondary email addresses or aliases, learn about managing email addresses.
Unified UI
  1. Sign in to Zoho One, then click Directory in the left menu.
  2. Go to Users, then click on the required employee.
  3. Click, then select Create Mailbox.
    Important: The Create Mailbox button is only available to users who are onboarded to the organization before a mailbox is configured. If your organization already has a mailbox set up, newly added users will not see this option.
  4. Enter an email address for the employee. If you have enabled mail hosting in multiple domains, choose the domain in which the mailbox should be created.
  5. Click Create.
Notes
To add secondary email addresses or aliases, learn about managing email addresses.