Users - Manage Email Address | Admin Guide - Zoho One

Manage email address

Prerequisites

Roles required to perform this action:

  • Organization Owner

  • Organization Admin

The steps to manage email address vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.  

Spaces UI
Unified UI
Spaces UI

  1. Sign in to Zoho One, then click  in the top-right corner.

  2. Click Users, then click on the user whose email address you want to manage.

  3. Click , then click Manage Email Address.


Add Email 

  1. Click Add Email to add a secondary email address. 

Info
If Zoho Mail is assigned to the user, Add Email can also be used to create email aliases.  

Domain verification

  1.    If any of the emails are from a verified domain:

You can add both verified and unverified domains as secondary email addresses. For secondary emails with unverified domains, the user will receive an invitation email that they must accept to verify ownership.


  1. If none of the emails are from a verified domain (even 1 email with an unverified domain):

You can add only unverified domains as secondary email addresses. Adding a verified domain as a secondary is restricted for security reasons. To add a verified domain, you can contact the users to visit accounts.zoho.com, or you can reach out to support@zohoone.com for further assistance.

Make Primary 

  1.  Click next to an email address to make it the primary email address.

 
Delete Email 

  1. To delete an email, hover over the email address and click  to remove it. 

Unified UI

  1. Sign in to Zoho One, then click Directory in the left menu.

  2. Click Users, then click on the user whose email address you want to manage.

  3. Click , then click Manage Email Address.

   

Add Email 

  1. Click Add Email to add a secondary email address. 

Info
If Zoho Mail is assigned to the user, Add Email can also be used to create email aliases.  

Domain verification

  1.    If any of the emails are from a verified domain:

You can add both verified and unverified domains as secondary email addresses. For secondary emails with unverified domains, the user will receive an invitation email that they must accept to verify ownership.

  1. If none of the emails are from a verified domain (even 1 email with an unverified domain):

You can add only unverified domains as secondary email addresses. Adding a verified domain as a secondary is restricted for security reasons. To add a verified domain, you can contact the users to visit accounts.zoho.com, or you can reach out to support@zohoone.com for further assistance.



Make Primary 

  1.  Click next to an email address to make it the primary email address.

 
Delete Email 

  1. To delete an email, hover over the email address and click to remove it.