Manage email address
Prerequisites
Roles required to perform this action:
Organization Owner
Organization Admin
The steps to manage email address vary between the two
User Interface versions supported in Zoho One. Select the UI version
you use from the tabs below and proceed with the steps that follow.
Sign in to Zoho One, then click
in the top-right corner.
Click Users, then click on the user whose email address you want to manage.
Click
, then click Manage Email Address.
Add Email
Click Add Email to add a secondary email address.
Domain verification
If any of the emails are from a verified domain:
You
can add both verified and unverified domains as secondary email
addresses. For secondary emails with verified domains, it'll directly be added as confirmed emails. For unverified domains, the user will
receive an invitation email that they must accept to verify ownership.
If none of the emails are from a verified domain:
If a verified-domain email address is added, it will be added in a Yet to Verify state until the user approves it. A consent email will be sent to the user's primary email address. Once the user reviews and approves the invitation, the email becomes verified, and all the critical operations like resetting the password, resetting MFA, mailbox creation, or backup code generation can be performed by admins.
Make Primary
Click
next to an email address to make it the primary email address.
Delete Email
To delete an email, hover over the email address and click
to remove it.
Sign in to Zoho One, then click Directory in the left menu.
Click Users, then click on the user whose email address you want to manage.
Click
, then click Manage Email Address.
Add Email
Click Add Email to add a secondary email address.
Domain verification
If any of the emails are from a verified domain:
You can add both verified and unverified domains as secondary email addresses. For secondary emails with verified domains, it'll directly be added as confirmed emails. For unverified domains, the user will receive an invitation email that they must accept to verify ownership.
If none of the emails are from a verified domain:
If a verified-domain email address is added, it will be added in a Yet to Verify status until the user approves it. A consent email will be sent to the user's primary email address. Once the user reviews and approves the invitation, the email becomes verified, and all the critical operations like resetting the password, resetting MFA, mailbox creation, or backup code generation can be performed by admins.
Make Primary
Click
Delete Email
To delete an email, hover over the email address and click
to remove it.