Users - Edit User Details | Admin Guide - Zoho One

Edit user details

You can edit a user's details, such as their info, photo, and email address. Follow the steps to edit the details of a user:

In the mobile application:
  1. Open the Zoho One app on your mobile device, then tap  in the top right corner.
  2. Under USERS, tap on the user whose details you want to edit.
  3. To edit a user's personal details:
    1. Tap in the top-right corner..
    2. Tapnext to each field to edit the user's details.
    3. Tap DONE.
  4. To manage a user's email address:
    1. Tap  in the top right corner, then tap Manage Email Address.
    2. Tap Add Email Addresses, then enter the email address. 
    3. Tap Add.
In the web application:
  1. Sign in to Zoho One , then click Directory in the left menu.
  2. Click on the user you want to change the setting for. You can use to find a specific user from the list.
    Edit user details
  3. To edit a user's info, click Edit. Make the required changes, then click Update.
    Note: For external users, you can only edit custom fields. You can use these custom fields to collect and store certain information about them (such as title, contact detail, joining date) which might be useful for your organization.
  4. To edit a user's photo:
    1. Click on the user's photo to upload a new photo.
    2. Click  on the user's photo to delete the existing photo.
  5. To manage a user's email address, click Manage Email Address, then:
    1. Click Add Email to add a secondary email address. If Zoho Mail is assigned to the user, Add Email can also be used to create email aliases.
    2. Clicknext to an email address to make it the primary address.
    3. Hover over an email address and click to remove it.

Troubleshooting

The following are some common errors you might come across when adding users. Please go through the respective troubleshooting articles to resolve them.
  1. JPG files with CMYK color profiles cannot be uploaded

    Zoho DataPrep Personalized Demo

    If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

    Zoho CRM Training

      Create, share, and deliver

      beautiful slides from anywhere.

      Get Started Now





              Zoho CRM Training Programs

              Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

              Zoho CRM Training

                  Zoho SalesIQ Resources



                      Zoho TeamInbox Resources




                                Zoho DataPrep Resources

                                  Zoho DataPrep Demo

                                  Get a personalized demo or POC

                                  REGISTER NOW


                                    Design. Discuss. Deliver.

                                    Create visually engaging stories with Zoho Show.

                                    Get Started Now











                                                          • Related Articles

                                                          • Email address is already used

                                                            Description You may face this error when: You are trying to add a new user You are trying to add an alias for a user Reason In a Zoho One organization, an email address can only be associated with one user. So if an email address has already been ...
                                                          • This email address is already registered with another Zoho account

                                                            Description You may face this error when you are trying to add an alias for a user. Reason The email address you are trying to add is already associated with a separate Zoho account. If anyone has started a trial or opened an account in any of the ...
                                                          • User classification

                                                            User types Pending users A user added with an email address that doesn't belong to a verified domain will receive an invitation through email, and will be Pending until they accept it. Example: You are adding Charles, who doesn't have a zylker.com ...
                                                          • Edit field

                                                            Sign in to Zoho One , then click Directory in the left naviomenu. Go to Users, then click Manage Fields. Hover over the required field, then click Edit. Make the required changes. In custom fields, everything except Field Type can be edited. In ...
                                                          • Update location details

                                                            Sign in to Zoho One , then click Directory in the left navigation menu. Go to Organization, then click Work Locations. Hover over the location and click Edit. Make the required changes, then click Update.

                                                          Resources

                                                          Videos

                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                          eBooks

                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                          Webinars

                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                          CRM Tips

                                                          Make the most of Zoho CRM with these useful tips.



                                                            Zoho Show Resources