Create mailbox

You cannot create a mailbox for users with unverified domains and users who have a mobile number as their primary email instead of an email. Add and verify their domains to proceed.

Prerequisites

Zoho Mail must be added to Zoho One
Employee must be confirmed

The steps to create a mailbox for an employee vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.

Spaces UI

Unified UI

Spaces UI

Sign in to Zoho One, then click in the top-right corner.
Go to Users, then click on the required employee.
Click , then select Create Mailbox.
Important: The Create Mailbox button is only available to users who are onboarded to the organization before a mailbox is configured. If your organization already has a mailbox set up, newly added users will not see this option.
Enter an email address for the employee. If you have enabled mail hosting in multiple domains, choose the domain in which the mailbox should be created.
Click Create.

To add secondary email addresses or aliases, learn about managing email addresses.

Unified UI

Sign in to Zoho One, then click Directory in the left menu.
Go to Users, then click on the required employee.
Click, then select Create Mailbox.
Important: The Create Mailbox button is only available to users who are onboarded to the organization before a mailbox is configured. If your organization already has a mailbox set up, newly added users will not see this option.
Enter an email address for the employee. If you have enabled mail hosting in multiple domains, choose the domain in which the mailbox should be created.
Click Create.

To add secondary email addresses or aliases, learn about managing email addresses.

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