Users - Edit User Details | Admin Guide - Zoho One

Edit user details

Prerequisites

Roles required to perform this action:
  1. Organization Owner
  2. Organization Admin
  3. Security Admin
  4. Help desk Admin
  5. Custom role with "Edit Users" permission.
Permissions required to perform this action:
  1. Edit users
You can edit a user's details, such as their info, photo, and email address. 

The steps to Edit User Details vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the tabs below and proceed with the steps that follow.
Spaces UI
Unified UI
Mobile UI
Spaces UI
  1. Sign in to Zoho One , then click  on the top-right corner.
  2. Go to Users, then click on the user. You can also use  to find a specific user from the list.
  3. To edit a user's info, click , then click Edit. Make the required changes, then click Update.


    Notes
    For external users, you can only edit custom fields. You can use these custom fields to collect and store certain information about them (such as title, contact detail, joining date) that might be useful for your organization.
  4. To edit a user's photo:
    1. Click on the user's photo to upload a new photo.
    2. Click  on the user's photo to delete the existing photo.

Unified UI
  1. Sign in to Zoho One , then click Directory in the left menu.
  2. Go to Users, then click on the user. You can also use the search icon to find a specific user from the list.

  3. To edit a user's info, click Edit. Make the required changes, then click Update.
    Notes
    For external users, you can only edit custom fields. You can use these custom fields to collect and store certain information about them (such as title, contact detail, joining date) that might be useful for your organization.
  4. To edit a user's photo:
    1. Click  on the user's photo to upload a new photo.
    2. Click  on the user's photo to delete the existing photo.



Mobile UI

For iOS devices:

  1. Open the Zoho One app on your mobile device, then tap  in the top right corner.
  2. Under USERS, tap on the user whose details you want to edit.
  3. To edit a user's personal details:
    1. Tap in the top-right corner..
    2. Tapnext to each field to edit the user's details.
    3. Tap DONE.
  4. To manage a user's email address:
    1. Tap  in the top right corner, then tap Manage Email Address.
    2. Tap Add Email Addresses, then enter the email address. 
    3. Tap Add.

For Android devices:

  1. Open the Zoho One app on your mobile device.
  2. Tap in the bottom-right corner, then tap Users.
  3. Tap on the user whose details you want to edit.
  4. To edit a user's info:
    1. Tap in the top-right corner.
    2. Tap next to each field to edit the user's details.
    3. Tap UPDATE.
  5. To manage a user's email address:
    1. Tap in the top-right corner, then tap Manage Email.
    2. Tap , then enter the email address.
    3. Tap ADD.
  6. To make a user's email address primary:
    1. Tap in the top-right corner, then tap Manage Email.
    2. Tap next to the email address you want to make primary.

Troubleshooting

The following are some common errors you might come across when adding users. Please go through the respective troubleshooting articles to resolve them.
  1. JPG files with CMYK color profiles cannot be uploaded