Users - Reset Password | Admin Guide - Zoho One

Reset password for users

Overview

If a user forgets their password or can't sign in to Zoho One, you can reset their password to help them regain access. After the reset, the user will receive an email containing a one-time password, which they can use to set a new password. This process ensures secure and uninterrupted access to their account.
Notes
You cannot reset passwords for 
1. Zoho One Organization Owners or external users.
2. users with unconfirmed (with an Yet to Verify tag) verified-domain email address. Once the user approves it, the email address can be used to reset password. 

Prerequisites

  1. Roles required to reset password:
    1. Org Owner
    2. Org Admin
    3. Custom role with "Reset Password" permission. Learn about adding roles.
  2. Import users using a CSV file (maximum of 300 users per import).

Reset passwords for users

The steps to reset password vary between the two User Interface versions supported in Zoho One. Select the UI version you use from the below tabs and proceed with the steps that follow.
Spaces UI
Unified UI
Spaces UI
  1. Sign in to Zoho One, then click  on the top-right corner.
  2. Click the Users tab on the left panel, then click on the required user to reset their password.
  3. You can reset a password for either a single user or multiple users:
    1. To reset password for a single user,
      1. Click Reset Password. 
      2. Select Clear mobile sessions and API tokens if you want to clear the user's mobile sessions and force them to sign in with their new password.
      3. Enter your password for verification, then click Yes, Confirm. An email containing a one-time password will be sent to the user.
        NotesFor users who have a mobile number as their primary email instead of an email, it is not possible to reset passwords. You can contact the user to reset their passwords themselves at accounts.zoho.com.
    2. To reset passwords for multiple users,
      1. Select the users whose passwords need to be reset.
      2. Click Reset password.
      3. Click  if you want to select more users or attach a file.
        Notes
        When resetting passwords for multiple users, users with unverified email domains will be excluded from the reset process. To ensure all selected users are included, please add and verify a domain.
      4. Select Clear mobile sessions and API tokens if you want to clear the user's mobile sessions and force them to sign in with their new passwords.
      5. Select Email the new password to the user to send each user's new password to their email address.
  4. Enter your password for verification, then click Reset Password.

Unified UI
  1. Sign in to Zoho One, then click Directory on the left menu.
  2. Click the Users tab on the left panel, then click on the required user to reset their password.
  3. You can reset a password for either a single user or multiple users:
    1. To reset password for a single user,
      1. Click Reset Password.
      2. Select Clear mobile sessions and API tokens if you want to clear the user's mobile sessions and force them to sign in with their new password.
      3. Enter your password for verification, then click Yes, Confirm. An email containing a one-time password will be sent to the user. 
        NotesFor users who have a mobile number as their primary email instead of an email, it is not possible to reset passwords. You can contact the user to reset their passwords themselves at accounts.zoho.com.
    2. To reset passwords for multiple users,
      1. Select the users whose passwords need to be reset.
      2. Click Reset password.
      3. Click  if you want to select more users or attach a file.
        Notes
        When resetting passwords for multiple users, users with unverified email domains will be excluded from the reset process. To ensure all selected users are included, please add and verify a domain.
      4. Select Clear mobile sessions and API tokens if you want to clear the user's mobile sessions and force them to sign in with their new passwords.
      5. Select Email the new password to the user to send each user's new password to their email address.
  4. Enter your password for verification, then click Reset Password.