Issue Tracker in Zoho Projects

Issue Tracker in Zoho Projects

The Issue Tracker module allows you to configure, and track issues within Zoho Projects. You can customize the issue tracking process and automate them by creating Business Rules.

You work in a software development company, and your team is responsible for tracking and resolving bugs. A quality assurance(QA) team member discovers a critical bug and reports using the web-based form. Using a business rule, you can automatically assign the bug to a developer. And, the developer will receive an instant notification on the bug.
Once the bug is fixed and verified, its status is updated as "Resolved" and the QA team receives an automated email notification for retesting.

Configuration

Users can configure the client permissions and email settings at a project-level. This allows the user to have control on who can access project-related issues.

Customization

Users can customize the issue tracker to align with their organization's specific issue management needs. This includes defining custom fields, statuses, workflows, and business rules to optimize issue tracking processes.

Automation

Automation in the Issue Tracker module helps streamline issue management and ensures that responses to problems are efficient and timely. This is done by automating notifications, business rules, webhooks, and SLAs.

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