Whether you're sharing an offer with your customers, sending an update to multiple contacts, or replying to a customer who just reached out, you can manage your WhatsApp communication from Zoho Social.

With WhatsApp in Zoho Social, you can send messages at scale, use ready-to-send templates, reply faster, and manage customer conversations, all from one place.

Keep your WhatsApp communication structured and consistent with message templates. Templates are useful when you need to send pre-approved messages for common business updates, such as order confirmations, reminders, offers, or other customer notifications.

Reach multiple contacts at once without sending the same message individually. Bulk messaging lets you send a text or media message to multiple saved WhatsApp contacts, with each message delivered as a personal 1:1 chat. You can use bulk messaging to share promotional offers, announcements, event updates, or product launches with a list of customers.

Respond to customers faster with saved replies for messages you send frequently. Save common responses such as business hours, pricing information, service details, or frequently asked questions, and reuse them whenever needed while responding in Inbox.

Keep your customer conversations in one place with WhatsApp interactions in Inbox. Use Inbox to view incoming messages, respond to customers, and continue ongoing conversations without switching between different platforms.