Managing Sent and Received Chat Messages in Trident (macOS)

Managing Sent and Received Chat Messages in Trident (macOS)

In this article, we'll see how you can edit, delete, reply to, and forward chat messages. 


InfoNote: This article explores managing messages in the Trident desktop app. Click here for the Zoho Cliq web app's help documentation.

 
Editing a Message

To edit a message you have sent:

  1. Hover over the message and click the More Options  icon.
  2. Select Edit from the menu list.
  3. Make the necessary changes in the chat box. 
  4. Check Notify Others to alert the recipient of the edited message. 
  5. Otherwise, simply hit the return key to send the message. 

Viewing Edit History

To view edit history:

  1. Click the Edited label.
  2. In the dialog that opens, you will find the version history of the edited message.  

Alternatively, you can also:

  1. Hover over the message and click the More Optionsicon.
  2. Select View Edit History from the menu list.

Deleting a Message

To delete a message:

  1. Hover over the message and click the More Optionsicon.
  2. Select Delete from the menu list.
  3. Click Delete Message in the alert dialog box that appears. 

Notes

Note: You can only delete messages you have sent, and they will be deleted both for you and the recipient. 

Replying to a Message

To reply to a specific message:

  1. Hover over the message and click the Reply  icon.
  2. Type your message in the chat box.
  3. Hit the return key to send it.

Alternatively, you can also:

  1. Hover over the message and click the More Options  icon.
  2. Select Reply from the menu list. 

Replying Privately to a Message

You can reply privately to messages in Cliq channels, threaded conversations, and group chats. To do so:

  1. Hover over the message and click the More Options  icon.
  2. Select Reply Privately from the menu list. 

Info
Learn more about using threaded conversations. 

Forwarding a Message

To forward a message:

  1. Hover over the message and click the More Options  icon.
  2. Select Forward This Message from the menu list. 
  3. Search for the name of the contact in the Search Bar and hit the return key to select the contact.
  4. Check Show 'Forwarded from' Info to reveal the point source of the chat. 
  5. Click the Forward  icon.


Forwarding Multiple Messages

To forward multiple messages:

  1. Select Forward Multiple Messages from the menu list.
  2. Check all the messages you want to forward.
  3. Search for the name of the contact in the Search Bar and hit the return key to select the contact.
  4. Check Show 'Forwarded from' Info to reveal the point source of the chat. 
  5. Click the Forward  icon.



NotesNote: With Smart Flow, you can also drag and drop text messages from from one chatbox to another to forward them.