Managing Sent and Received Chat Messages in Trident (macOS)

Managing Sent and Received Chat Messages in Trident (macOS)

In this article, we'll see how you can edit, delete, reply to, and forward chat messages. 


InfoNote: This article explores managing messages in the Trident desktop app. Click here for the Zoho Cliq web app's help documentation.

 
Editing Message

To edit a message you have sent:

  1. Hover over the message and click the More Options  icon.
  2. Select Edit from the menu list.
  3. Make the necessary changes in the chat box
  4. Check Notify Others to alert the recipient of the edited message. 
  5. Otherwise, simply hit the return key to send the message. 

Viewing Edit History

To view edit history:

  1. Click the Edited label.
  2. In the dialog that opens, you will find the version history of the edited message.  

Alternatively, you can also:

  1. Hover over the message and click the More Optionsicon.
  2. Select View Edit History from the menu list.

Deleting a Message

To delete a message:

  1. Hover over the message and click the More Optionsicon.
  2. Select Delete from the menu list.
  3. Click Delete Message in the alert dialog box that appears. 

Notes

Note: You can only delete messages you have sent, and they will be deleted both for you and the recipient. 

Replying to a Message

To reply to a specific message:

  1. Hover over the message and click the Reply  icon.
  2. Type your message in the chat box.
  3. Hit the return key to send it.

Alternatively, you can also:

  1. Hover over the message and click the More Options  icon.
  2. Select Reply from the menu list

Replying Privately to a Message

You can reply privately to messages in Cliq channels, threaded conversations, and group chats. To do so:

  1. Hover over the message and click the More Options  icon.
  2. Select Reply Privately from the menu list

Info
Learn more about using threaded conversations

Forwarding a Message

To forward a message:

  1. Hover over the message and click the More Options  icon.
  2. Select Forward This Message from the menu list
  3. Search for the name of the contact in the Search Bar and hit the return key to select the contact.
  4. Check Show 'Forwarded from' Info to reveal the point source of the chat. 
  5. Click the Forward  icon.


Forwarding Multiple Messages

To forward multiple messages:

  1. Select Forward Multiple Messages from the menu list.
  2. Check all the messages you want to forward.
  3. Search for the name of the contact in the Search Bar and hit the return key to select the contact.
  4. Check Show 'Forwarded from' Info to reveal the point source of the chat. 
  5. Click the Forward  icon.



NotesNote: With Smart Flow, you can also drag and drop text messages from from one chatbox to another to forward them.


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit

                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsFormstack alternativeEncrypted Forms

                              Wufoo alternativeSecure Forms

                              WCAG



                                        Create. Review. Publish.

                                        Write, edit, collaborate on, and publish documents to different content management platforms.

                                        Get Started Now







                                                          You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                              Manage your brands on social media


                                                                • Desk Community Learning Series


                                                                • Digest


                                                                • Functions


                                                                • Meetups


                                                                • Kbase


                                                                • Resources


                                                                • Glossary


                                                                • Desk Marketplace


                                                                • MVP Corner


                                                                • Word of the Day


                                                                • Ask the Experts


                                                                  Zoho Sheet Resources

                                                                   

                                                                      Zoho Forms Resources


                                                                        Secure your business
                                                                        communication with Zoho Mail


                                                                        Mail on the move with
                                                                        Zoho Mail mobile application

                                                                          Stay on top of your schedule
                                                                          at all times


                                                                          Carry your calendar with you
                                                                          Anytime, anywhere




                                                                                Zoho Sign Resources

                                                                                  Sign, Paperless!

                                                                                  Sign and send business documents on the go!

                                                                                  Get Started Now




                                                                                          Zoho TeamInbox Resources





                                                                                                    Zoho DataPrep Demo

                                                                                                    Get a personalized demo or POC

                                                                                                    REGISTER NOW


                                                                                                      Design. Discuss. Deliver.

                                                                                                      Create visually engaging stories with Zoho Show.

                                                                                                      Get Started Now









                                                                                                                          • Related Articles

                                                                                                                          • Managing Scheduled Messages in Trident (macOS)

                                                                                                                            In this article, we'll learn how to schedule messages. Note: This article explores scheduling messages in the Trident desktop app. Click here for the Zoho Cliq web app's help documentation. Scheduling a Message You can schedule messages in one-on-one ...
                                                                                                                          • Using One-on-One Chat, Group, and Channel Message Features in Trident (macOS)

                                                                                                                            In this article, we'll explore the various message features that facilitate effective communication in one-on-one chats, groups, and channels. Note: This article explores managing messages in the Trident desktop app. Click here for the Zoho Cliq web ...
                                                                                                                          • Managing Scheduled Messages in Trident (Windows)

                                                                                                                            In this article, we'll learn how to schedule messages in the Cliq module of Trident. Note: This article explores scheduling messages in the Trident desktop app. Click here for the Zoho Cliq web app's help documentation. Scheduling a Message You can ...
                                                                                                                          • Creating and Managing Email Filters in Trident (macOS)

                                                                                                                            The filters in Trident enable you to automatically sort incoming and outgoing emails and automate email-centric actions. In this article, we'll explore the types of filters and how they work. Note: This article explores creating and managing email ...
                                                                                                                          • Exploring Cliq Module in Trident (macOS)

                                                                                                                            The Cliq module in Trident simplifies your team's communication with chats and calls, so you can stay connected with your colleagues and get work done anywhere, anytime. Note: This article explores the Cliq module in the Trident desktop app. Click ...
                                                                                                                            Wherever you are is as good as
                                                                                                                            your workplace

                                                                                                                              Resources

                                                                                                                              Videos

                                                                                                                              Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                              eBooks

                                                                                                                              Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                              Webinars

                                                                                                                              Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                              CRM Tips

                                                                                                                              Make the most of Zoho CRM with these useful tips.



                                                                                                                                Zoho Show Resources