In this article, we'll see how you can edit, delete, reply to, and forward chat messages.
Note: This article explores managing messages in the Trident desktop app. Click here for the Zoho Cliq web app's help documentation.To edit a message you have sent:
To view edit history:
Alternatively, you can also:
To delete a message:

Note: You can only delete messages you have sent, and they will be deleted both for you and the recipient.
To reply to a specific message:
Alternatively, you can also:
You can reply privately to messages in Cliq channels, threaded conversations, and group chats. To do so:

To forward a message:
To forward multiple messages:
Note: With Smart Flow, you can also drag and drop text messages from from one chatbox to another to forward them.Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
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