Mail—Trident Windows
How do I report a phishing email in Trident (Windows)?
If you receive an email that appears suspicious or may be a phishing attempt, you can report it directly from your mailbox in Trident. Reporting the email helps flag it for further review and improves protection against similar threats. To report ...
What are email tracking pixels, and can Trident (Windows) detect them?
On a daily basis, you might receive a myriad of emails—the majority of them being newsletters and promotional emails. In addition to sending these emails to you, these companies would want to know if you've read their email so they can use that ...
How do I block and reject emails from a particular sender in Trident (Windows)?
When you receive emails with malicious content, you can choose to block and reject emails from that sender. This will move the current email to the Spam folder and bounce all future emails from the sender back to them. To block and reject future ...
How to integrate Trident (Windows) with leading AI solutions ?
To integrate Trident with leading AI solutions, organization admins need to configure Bring Your Own Key (BYOK) in the Zoho Mail web app. Currently supported AI solutions are: OpenAI Cohere Google AI Studio Anthropic Once configured, organization ...
Does mounting a PST file to Trident (Windows) use up mailbox space?
No, mounting a PST file to Trident doesn't use up mailbox space or reduce your available mailbox capacity. The data remains in the original PST file location and isn't imported into the mailbox.
Is there a file size restriction when mounting PST files to Trident (Windows)?
No, there are no file size restrictions when mounting PST files to Trident.
How to enable and disable Spell Checker in Trident (Windows)?
Trident for Windows offers two spell checker options: the Native Windows spell checker and the Zia spell checker. To enable the Zia spell checker: Click the Main Menu icon in the top-left corner of the app. Select Settings from the drop-down menu. In ...
How to change the display name for outgoing emails in Trident (Windows)?
Changing the display name in Trident for outgoing emails will be available with future updates. However, you can change it from the Zoho Mail web app, and the changes will be reflected in Trident.
How to switch the “From” address while sending emails in Trident (Windows)
When composing or replying to an email, you can change the "From" address directly in the Mail Composer. This lets you choose which email address to send the message from, helping you maintain the right context for your conversations. Note: This ...
Why are there sometimes two cursors in the Compose window?
This is a Windows-specific issue, and it will be resolved by future updates.
How do I limit the initial download of emails to a specific time frame?
Downloading a limited set of emails is not yet supported. This will be available in future updates.
How does Trident's offline mode work?
After the initial download is complete, emails can be accessed and retained in the outbox, even if you have no internet connection. You can also draft messages and replies, which will be sent after the connection is re-established.
Can I open Microsoft Word or Excel documents in Trident (Windows)?
Microsoft Word (.doc, .docx) and Excel (.xls, .xlsx) files can be previewed directly within Trident. Simply click the attachment to preview or open it without leaving the app.
How do I mark all emails in a folder as read in Trident?
There are three ways to mark all emails in a folder as read. Method 1: Click the More icon at the top-right corner of the email list. Select Mark Folder as Read in the drop-down menu. Method 2: Right-click on the folder you would like to mark as ...
How do I recall sent emails?
You can retract an email you've sent within 30 minutes from the recipients' inbox. To recall an email from the email list: Navigate to the Sent folder. Hover over the email you want to recall and click the Mail Delivery Status icon. In the pop-up ...
How do I set emojis as my email folder icons?
Click the folder icon you want to change. Select an emoji from the icon list that appears. To revert to the original folder icon: Click the folder emoji. Click Reset.
How do I reorder email folders?
Reordering email folders is not yet supported from the desktop app itself. However, you can reorder email folders from the Zoho Mail web app and your changes will be reflected in the desktop app.
How do I select multiple emails in Trident (Windows)?
To select multiple emails, you can click the sender image displayed in the email list. Note: If the setting to show sender's photo in list view is off, you can hover over the emails and click the checkbox. To select all emails that are loaded in the ...
How do I bulk delete or archive emails from multiple senders?
To bulk delete or archive emails from multiple senders: Select the emails from the senders whose emails you want to bulk archive or delete. Click the More icon in the email detail view. Choose Scrub from the menu list. The alert will display all the ...
How do I create email templates?
To create an email template: Go to the Templates folder. Click Create Template from the list view. In the Create Template composer, draft the template. Once it's ready, click Create. Alternatively, you can compose emails and save them as templates ...
How do I create email signatures in Trident (Windows)?
To create an email signature: Click the Main Menu icon in the top-left corner of the app. Select Settings from the drop-down menu. Go to Mail > Signatures. Click Create Signature. To create an email signature for your secondary Zoho Mail accounts: ...
How do I attach files from WorkDrive and upload large attachments to my emails?
To add an attachment from the WorkDrive to your email: Click the Attachment icon in the Mail Composer and click Attach From WorkDrive. Browse for and select the file to add to the email. Click Attach. Uploading large attachments to email are not yet ...
How do I pause email syncing in Trident (Windows)?
Right-click the email address in the Account switcher. Select Pause Sync from the menu list. To disable email syncing: Right-click the email address in the Account switcher. Select Disable Offline Mail from the menu list. Or go to Settings > Accounts ...
How do I add multiple email accounts to Trident (Windows)?
Note: This article explores adding multiple email accounts in the Trident desktop app for Windows. Click here for the Zoho Mail web app's help documentation. To add multiple Zoho Mail accounts: Click Main Menu icon on the top-left corner of the app. ...