Auto update cycle for Desktop Sync applications

At WorkDrive, we prioritize delivering the latest versions of our desktop sync applications to enhance security and provide a superior user experience. Our update cycle follows a structured process to ensure application reliability and user satisfaction.

Here's how we conduct our updates:

Stage 1: Public release of new version

When a new version is ready, it is made available to all users across all Data Centers (DCs). Users can independently download and install the latest version and provide feedback during this phase. Information about the release is communicated through our release notes page, community forum posts, or blog posts, depending on the nature of the release. We analyze support tickets and user feedback within a specific timeframe and periodically monitor to determine when to enable auto-updates for a specific user group.

Notes:

Only the stable version of the Desktop TrueSync app will be deployed for the auto-update cycle.
If necessary, users can manually download and install the latest version of the Desktop TrueSync application on their devices. Download the latest TrueSync app (Windows & macOS)

Learn more about the latest releases and updates from WorkDrive TrueSync

Stage 2: Auto update rolled out to specific users

During this phase, auto updates are activated for a specific user group. We carefully monitor and keep an eye out for any critical issues impacting existing functionality or newly introduced features.

Stage 3: Auto update rolled out to all users

Assuming no critical concerns are reported during the stage 2 testing phase, we proceed to roll out auto updates to all users across all DCs while maintaining a threshold. This process typically spans two weeks to ensure all users are updated gradually.

If you have any questions about the update process, please contact WorkDrive support for more details.

WorkDrive support contact info:

EU region: support@eu.zohoworkdrive.com
All other regions: support@zohoworkdrive.com

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