Migration

1. From which services can I migrate to Zoho WorkDrive?

You can currently migrate from Google Workspace, Dropbox, and Microsoft OneDrive using our built-in migration tool.

Google Workspace: All Google Workspace business plans (Business Starter, Standard, and Plus), Enterprise plan, and G suite legacy free plan support the migration.
Dropbox: Dropbox Business, Business Plus, and Enterprise plans support the migration.
Microsoft OneDrive: Migration is currently supported for the following Microsoft plans:

Microsoft 365 Business Basic
Microsoft 365 Business Standard
Microsoft 365 Business Premium
Microsoft 365 (E3, E5, F1, F3, F5)
Office 365 (E1, E3, E5)

Note: Migration is not supported for OneDrive for Business (Plan 1) and the personal editions of Microsoft 365 Basic, Microsoft 365 Personal, and Microsoft 365 Family.

Note: If you use a storage service other than those mentioned above, please contact our support team and they will help you with the best possible ways to perform the migration by yourself.

2. Who can perform the migration to Zoho WorkDrive?

A WorkDrive Admin or Super Admin can perform the migration. However, this person also needs to have an equivalent or higher level of access to the service they’re migrating from.

3. How do I enable the WorkDrive migration tool?

The migration tool is not enabled in your WorkDrive account by default. If you wish to migrate, a WorkDrive Super Admin or Admin must raise a request for migration from the Admin Console. Once the requirements are met, we will enable the migration tool in the Migration tab within the Admin Console.

4. What data cannot be migrated?

Some native files from the service(s) you migrate from can’t be opened on Zoho WorkDrive. Those files will not be migrated to your WorkDrive account. For a more detailed list of files that cannot be migrated, check out these links:

5. Do I need to convert any of my files to their respective Zoho format before I migrate?

Files in .docx, .xlsx, and .pptx formats can only be previewed in WorkDrive. To edit these files, you need to convert them to Zoho format (Writer, Sheet, or Show), which will create a copy of the original file in WorkDrive.

Files in Google format (i.e., Docs, Sheets, and Slides) will automatically be converted and migrated as Zoho format files.

6. How do I fix migration failures?

You will get a complete log of any data that failed to migrate. You can select the required files and retry migration.

Alternatively, you can manually download those files from your previous service and upload them to WorkDrive.

7. Does WorkDrive use a third-party tool for migration?

No, we have our own in-house migration tool. When we transfer a file, we download the file directly to our servers. We do not make a temporary copy of the file, and we do not perform any actions other than copying files and folders.

8. How long will the migration log data be maintained?

Any log data expires in 90 days, and is never retained by us.

9. Will my data be deleted from my source service after migration?

No, we do not perform any deletions from the source service (Dropbox, Google Workspace, or OneDrive). All your data will remain intact.

10. I did not migrate some users earlier, but I want to migrate now. What should I do?

You can create a new migration, upload a CSV file containing only the new users, and initiate their migration.

Note: Share permissions on already migrated files and folders will not be retained for users who join or become active in WorkDrive later.

11. Can I perform multiple migrations for the same user?

No, duplicate entries will not be migrated to WorkDrive. This means data from multiple accounts cannot be migrated to a single WorkDrive account, and data from a single account cannot be migrated to multiple WorkDrive accounts.

If you wish to move data from one user to another, you can transfer ownership of the user's files before performing migration from your source service to WorkDrive.

12. Can I map a user from my source service with a new user in WorkDrive?

Yes, you can map a user from your source service with any user (new or existing), or simply update the name or domain of the user's existing email address in WorkDrive.

Note: Migration can only be performed once per user.

13. How can I fix unmapped users?

Click the Unmapped Users tab to view the list of unmapped users and the reason they are unmapped.

To map all users, please ensure that all the users in your source service’s account/team/organization are associated with your WorkDrive account.

If the user's email address in WorkDrive is different from the email address associated with their source service, ensure the WorkDrive email address is correctly updated in the CSV file.

14. Does the migration bring in the metadata associated with the files?

Yes. during migration to WorkDrive, file metadata such as file name, file size, creation date, author information, etc., are retained. This ensures that when you migrate users from another service to WorkDrive, important authoring and file history information remains intact, helping teams maintain continuity and context after migration.

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