Payment and Billing FAQs

Payment and Billing

1. Is there a free trial period available for Zoho WorkDrive?
Yes, Zoho WorkDrive offers a 15-day free trial when you first sign up.
2. Can I upgrade, downgrade, or cancel my WorkDrive subscription at any time?
Yes, WorkDrive follows a pay-as-you-go model, allowing you to upgrade, downgrade, or cancel anytime. Learn more about managing your WorkDrive subscription

3. What modes of payment are accepted?
Zoho WorkDrive accepts payments through:
  • Credit/Debit Cards: Visa, MasterCard, Discover, American Express
  • PayPal
  • Bank Transfer & Check Transfer (for yearly subscriptions only)

4. Will I lose my team’s documents if I don’t renew my plan on time?
No, your files remain safe even if your plan isn’t renewed. However:
  • Your account will be downgraded, however all your existing files will be retained and accessible. But you won’t be able to add new files, if you already have files more than 5GB.
  • For monthly credit card subscriptions, payments renew automatically unless canceled or the card expires.
  • For yearly debit card subscriptions, you’ll receive renewal reminders for up to 15 days after expiry.
  • Files remain stored for six months in a retention period, allowing you to upgrade and regain access.


5. What are my options after my Trial expires?

     After your trial ends, you have three options:
  1. Extend the trial:
    The team admin can extend the trial for an additional 15 days from the date they choose to avail it. Trials cannot be extended more than once.
  2. Move the suspended team to the Free Essential plan:
    The team admin can switch the suspended plan to the Free Essential plan.
  3. Delete the team permanently:
    The super admin can permanently delete the Team if required.

6. My WorkDrive trial has expired. How can I upgrade?
To upgrade after trial expiration:
Note: If your trial expires, you won’t be able to access files until you upgrade.

7. Can I buy additional storage?
Yes! If your team needs more storage, you can purchase add-ons in the following sizes:
  • 10 GB
  • 100 GB
  • 1 TB
You can select multiple units. For example, choosing 5 units of the 10 GB add-on gives you 50 GB extra storage. The additional storage cost is added to your WorkDrive subscription for both monthly and yearly plans.

8. Is it possible to buy fewer than three licenses?
Yes, but this requires offline processing.
  • Contact support@zohoworkdrive.com to purchase fewer than three licenses.
  • This option is only available for yearly subscriptions.

9. Are there discounts for Non-Governmental Organizations (NGOs) and Educational Institutions?
Yes! A 15% discount is available on all yearly plans for:
  • Non-Governmental Organizations (NGOs)
  • Educational Institutions
To apply for the discount: