View subscription details

Buy new user licenses and add-ons

1. Go to Admin Console > Dashboard
   
2. Click Manage Subscriptions.
3. Click Upgrade User/Add-ons.
   
   
   
   
4. Enter the number of additional users required.
5. Enter the number of client users and storage add-ons required. Available storage add-ons: 10 GB, 100 GB, 1 TB.
   You will be shown the amount to be paid.
6. Click PROCEED.
7. Confirm the order (i.e., the item (Additional User), number of units, and their total price) and click MAKE PAYMENT.
8. Make payment to complete the purchase.

Downgrade user licenses and add-ons

1. Go to Admin Console > Dashboard.
   
2. Click Manage Subscriptions.
3. Click Downgrade User/Add-ons.
   
   
   
   
4. Enter the number of users to downgrade.
5. Enter the number of client users and storage add-ons to downgrade.
6. You will be shown the available users and add-ons count after reduction.
7. Click PROCEED.
8. View the updated details carefully and click PROCEED to confirm.

Change plan

1. Go to Admin Console > Dashboard.
2. Click Manage Subscriptions.
   
3. Click Change Plan.
   A new page listing all the plans of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive plan. 
   
   
   
   
4. You can either upgrade to a higher plan or downgrade to a lower plan of WorkDrive. 
   
   If you want to downgrade to a lower plan, click DOWNGRADE on the required plan on the left. 
   
   If you want to upgrade to a higher plan, click UPGRADE on the required plan on the right. 
   
   
5. Click Confirm.
   
   

Cancel subscription

1. Go to Admin Console > Dashboard.
2. Click Manage Subscriptions.
3. Click Change Plan. 
   A new page listing all the plans of WorkDrive will open. CURRENT PLAN indicates your current WorkDrive plan.
4. Select Cancel Subscription in the bottom-right. A confirmation dialog box will open.
5. Write your reason for downgrading WorkDrive.
   
6. Uncheck the box to downgrade immediately, or leave the checkbox marked to downgrade automatically at the end of your current billing cycle.
   
7. Click Confirm Downgrade .
   

After scheduling a subscription downgrade in your Zoho Store account, you'll see an info panel at the top of your account page detailing the upcoming changes. Here, you'll have two options:

1. Resume Subscription: Click the Resume Subscription button to cancel the scheduled downgrade and continue with your current plan. If you choose this option, your existing plan will automatically renew on the next billing date.
   
   
2. Downgrade immediately: Click the Downgrade immediately button to apply the scheduled downgrade right away.

View payment history

Change payment method

1. Go to Admin Console > Dashboard.
2. Click Manage Subscriptions.
   
3. Under Payment Method, Click Change Payment Method.
   You can choose a new payment option—Credit Card or PayPal. Credit Card will be selected by default.

1. For Credit Card, enter the card details and click Update.
   
   
2. For PayPal, click Continue to proceed. You will be redirected to the PayPal website where you can log in or create a PayPal account and update your payment method.
   

Change billing details

1. Go to Admin Console > Dashboard.
2. Click Manage Subscriptions.
   
3. Click Change Address near the Payment Method section.
4. Click Billing Address under Billing Details. 
   
5. Click Change under the existing address field.
   
6. Enter the new billing address and click Update .
   

1. EU region: support@eu.zohoworkdrive.com
   
2. All other regions: support@zohoworkdrive.com