Introducing Zoho CRM Integration
If you manage multiple business locations using Zoho CRM, integrating with Zoho Publish makes it easier to track their performance, monitor online reputation, and stay updated on business information changes.
This integration syncs your Google Business Profile data — including store details, reviews, and ratings — directly into Zoho CRM. It helps you centralize key business insights, compare performance across locations, and keep every team on the same page.
What does this integration offer?
Connecting Zoho Publish with Zoho CRM gives you a smarter way to oversee businesses. This integration helps you bring everything into one place. Instead of switching between tools or digging into separate dashboards, your teams can now work with live, actionable data.
Sync all your business info
Business information, including store hours, contact details, and descriptions from your Google Business Profiles, is synced automatically into your CRM. No manual updates. No inconsistencies. Just up-to-date information where your teams need it.
Track performance using the Publish Score
Every business location gets a Publish Score, a simple 0 to 100 metric calculated using review count, response time, response rate, and average rating. It helps you compare how different locations are performing at a glance.
Understand customer sentiment at a glance
Get a clear view of how customers feel about each location. With reviews insights synced into CRM, spotting satisfaction dips or emerging concerns becomes easier than ever.
Make faster, smarter decisions
When crucial review data comes together in your CRM, you gain a clearer picture of what’s working and what’s not. Your team can prioritize locations that need attention and take action before issues grow.
Final thoughts
Your CRM just got a lot more powerful. By connecting Zoho Publish with Zoho CRM, you're not just managing sales; you're tracking reputation, customer satisfaction, and location-level performance.
Related topics
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho Writer?
Create. Review. Publish.
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Setting up Zoho CRM integration
There are two major steps in setting up the Zoho Publish-Zoho CRM integration. Step 1: Enable Organization You’ll see a list of organizations where you have Zoho CRM administrator access. To continue, turn on the toggle next to the organization you ...How to set up Zoho CRM integration with an existing module
Note: This guide applies only if you already have a CRM module with the business details of all your locations. If not, learn how to set up Zoho CRM integration with a new module. With this integration, you can analyze your Google Business Profiles ...How to set up Zoho CRM organization with a new module
Note: This article will be applicable if you don't have an CRM module with business details of all locations. Read on to learn how to set up Zoho CRM integration with an existing module. With this integration, you can analyze your Google Business ...Introducing Zoho Desk Integration
Handling a large number of reviews can be difficult, especially when responses need to be personalized based on rating or sentiment. If you already use Zoho Desk to manage support tickets, this integration helps you bring reviews into the same ...How to configure Zoho Desk integration
The Desk integration allows you to convert customer reviews into tickets. This helps your agents respond quickly and manage customer feedback more effectively. Setup needs to be done only once for each department Important: Enabling an organization ...
New to Zoho LandingPage?
Zoho LandingPage Resources