Zoho Sign - Zoho CRM - Mailmerge

Zoho Sign - Zoho CRM - Mailmerge

The Zoho Sign extension already allows you to send documents required for signing, to any contact stored in Zoho CRM. Now, the extension will also help you to send customized documents using the Zoho CRM data without having ugly fixed-length placeholders. The documents will look pretty and clean. Just create a mail merge template, merge data from CRM, then send customized documents out for signing. For example, sales folks sending out the same agreement to different vendors, but with the different names, addresses, amounts, and so on.

Quicklinks:
  1. Steps to create a mail merge template in Zoho CRM
  2. Steps to create a template from scratch
  3. Steps to use the pre-designed templates
  4. To add subforms in a template
  5. Make use of the Text Tags

Steps to create a mail merge template in Zoho CRM

  1. Log in to Zoho CRM.
  2. Click the Setup icon on the top-right corner.
  3. Navigate to Customization > Templates > Mail Merge > Click + New Template.



  1. Click Create New Template. 
  2. Select the Module that you would like to create the template for.
  3. The merge fields in the template will be based on the module that you select. You can create mail merge templates for both system-generated modules as well as custom modules.
  4. Enter the template name.
  5. Select the folder from the drop-down list. The template will be stored in the folder that you select.
  6. Enter the description for the template.
  7. Click Create.


  1. You will be redirected to the Mail Merge Template Gallery, where you can proceed to create the template in two ways:
  2. Basic -  Build a mail merge template from the scratch.
  3. Pre-designed Templates - Select a template from the gallery based on your requirements which displays predesigned templates from various categories such as Resumes, Posters and Invitations, Letters and Covers and Creative Writing. 

Steps to create a template from scratch:

  1. Choose a Blank template from the Mail Merge Template Gallery.


  1. It will load a document in Zoho Writer.
  2. Select Merge Fields from the Insert Fields section.
  3. Click Done.

Steps to use the pre-designed templates:

  1. Choose a template from the Mail Merge Template Gallery.
  2. Click Select. This will load a document in Zoho Writer.


  1. Select Merge Fields from the Insert Fields section. The fields will be inserted in the specified place in Writer template.
  2. Click Done.

To add subforms in a template:

  1. If you want to add additional information such as warranty, guarantee details, or accessories to your template, you can add the subform in your template and send it to your customers instead of manually adding them. 
  2. Go to Insert Dynamic Table in Zoho Writer.
  3. Select the subform that you would like to add in the template. A pop-up will display the list of fields in the subform.
  4. Select the fields that you want to add in your template.
  5. Click Select all.
  6. Click Create Table.
Note: You can read this section of our Zoho CRM help document to learn more about creating and managing mail merge templates.

Make use of the Text Tags:

Zoho Sign also supports text tags. You can add them to the content of your documents and Zoho Sign will automatically add the corresponding fields when they are uploaded for the signing process. For example, when you add text tags to your sales orders, new employee contracts, and NDAs, Zoho Sign will add the corresponding fields when these documents are uploaded for the signing process. 

Note :
  1. If the recipient number is not mentioned in the document, it will be assigned to the first recipient by default.
  2. You can mark a text field and checkbox as mandatory fields using the * character.
  3. Read this section of our help documentation to learn more about text tags.