Advanced Electronic Signatures via TrustFactory for South Africa

Advanced Electronic Signatures via TrustFactory for South Africa

Available in all paid plans

TrustFactory is a leading accredited trust services provider in South Africa, and is one of the two accredited authorities that issues Advanced Electronic Signature (AES) and standard Adobe Approved Trust List (AATL) digital signature certificates to signers for digitally signing documents. These digitally signed documents are legally valid under the South African Electronic Communications and Transactions (ECT) Act No 25 of 2002 and the Accreditation Regulations, and are compliant under the standards set by South African Accreditation Authority.
  1. This can only be used by users that have been associated with the integration by the administrator of the Zoho Sign organization.
  2. All associated users must have successfully configured this integration by registering with TrustFactory.
  3. No additional Zoho Sign credits will be consumed.
  4. As per the restrictions imposed by TrustFactory, users are permitted to sign 10,000 documents per certificate annually.

The integration can be split into three parts;
  1. Enabling the TrustFactory integration
  2. Configuring the TrustFactory integration
  3. Signing documents via TrustFactory
Please find a sample document signed with TrustFactory attached at the bottom.

Enabling the TrustFactory integration

This action can only be performed by administrators. If you're an administrator, follow these steps:
  1. From the left navigation pane, click Settings > Integrations.

  2. After enabling the service, click Manage User > Associate User to associate users.

  3. Select the users and click Associate.

Configuring the TrustFactory integration

After a user has been associated, the user must register with TrustFactory on their website and link their account within Zoho Sign to access the certificates issued to them by TrustFactory. 

To do so:
  1. From the left navigation pane, click Settings > Integrations.

  2. Under TrustFactory, click Configure.

  3. Click Authenticate TrustFactory to link their TrustFactory account with Zoho Sign.

  4. If you don't have a TrustFactory account, click here on the message displayed to initiate the TrustFactory registration process, and get a AES/AATL certificate.
  5. Once the account has been registered, user has to link their TrustFactory account in Zoho Sign.
  6. Upon successful linking, the user will need to choose one of the signing certificates they have been issued - either an Advanced Electronic Signature (AES) certificate or a standard Adobe Approved Trust List certificate.
Senders can now enforce their signers to sign documents only with TrustFactory sent from Zoho Sign. Learn how.

Signing documents via TrustFactory

  1. When users are signing documents, they can find the option to sign via TrustFactory from the Sign via drop-down menu at the top-right of the document signing page.

  2. The signer enters the TOTP (Time-based OTP) linked to their account to complete signing the document.

Checking documents signed via TrustFactory

Please find the a sample signed document and its corresponding completion certificate attached at the bottom of this page.
  1. Open the signature properties of the signed document.
  2. Click Show Signer's Certificate.
  3. The Certificate Viewer will open, where the certificate details can be found.

    1. Another way to check the document for digitally signed using TrustFactory is by checking the Signed using section in the downloaded completion certificate.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                    You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                        Manage your brands on social media

                                          Zoho Desk Resources

                                          • Desk Community Learning Series

                                          • Digest

                                          • Functions

                                          • Meetups

                                          • Kbase

                                          • Resources

                                          • Glossary

                                          • Desk Marketplace

                                          • MVP Corner

                                          • Word of the Day

                                            Zoho Marketing Automation

                                              Zoho Sheet Resources


                                                  Zoho Forms Resources

                                                    Secure your business
                                                    communication with Zoho Mail

                                                    Mail on the move with
                                                    Zoho Mail mobile application

                                                      Stay on top of your schedule
                                                      at all times

                                                      Carry your calendar with you
                                                      Anytime, anywhere

                                                            Zoho Sign Resources

                                                              Sign, Paperless!

                                                              Sign and send business documents on the go!

                                                              Get Started Now

                                                                      Zoho TeamInbox Resources

                                                                              Zoho DataPrep Resources

                                                                                Zoho DataPrep Demo

                                                                                Get a personalized demo or POC

                                                                                REGISTER NOW

                                                                                  Design. Discuss. Deliver.

                                                                                  Create visually engaging stories with Zoho Show.

                                                                                  Get Started Now

                                                                                                      • Related Articles

                                                                                                      • Qualified Electronic Signatures via itsme for EU

                                                                                                        Available only in Enterprise edition and in EU data center This integration allows document signing with Qualified Electronic Signature (QES) and meets the electronic signature specifications laid out by the eIDAS regulation (EU 910/2014). This ...
                                                                                                      • Qualified Electronic Signatures via European Union eID for EU

                                                                                                        Available only in Enterprise Edition This integration allows signers to digitally sign documents using Qualified Electronic Signature (QES) that have been issued to signers via eID authentication. This integration can be used by both internal users ...
                                                                                                      • Qualified Electronic Signatures via Swisscom for Switzerland

                                                                                                        This integration is available across all paid plans in the EU datacenter. With Zoho Sign's integration with Swisscom, a leading qualified trust service provider (QTSP) for Switzerland, you can digitally sign documents with qualified electronic ...
                                                                                                      • Qualified Electronic Signatures via InfoCert for EU

                                                                                                        Available only in Enterprise Edition InfoCert is a Qualified Trust Service Provider (QTSP), and is also one of the trusted identity verification services in the European Union. InfoCert allows signers to sign documents through Qualified Electronic ...
                                                                                                      • Digital signatures via Tendaworld for Kenya

                                                                                                        Available in all paid plans Kenya legally recognizes digital signatures signed using licensed Electronic Certification Service-Providers (E-CSPs) as per the Kenya Information and Communications Act, No. 2 of 1998 (KICA). Zoho Sign has partnered with ...
                                                                                                        Wherever you are is as good as
                                                                                                        your workplace



                                                                                                          Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                          Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                          Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                          CRM Tips

                                                                                                          Make the most of Zoho CRM with these useful tips.

                                                                                                            Zoho Show Resources