Ask the Experts 20: Level up your customer service with Zia

Hello everyone! We're excited to reconnect with you again.

The recent sessions of our Ask the Experts series have contributed to valuable conversations, beginning at the live sessions and evolving into one-on-one conversations and remote-sessions where we've had the opportunity to offer personalized guidance and customized solutions. Some of our conversations have even allowed our experts to highlight the benefits of upcoming features. These have undoubtedly strengthened the bonds with the Zoho Desk team, and we'd like to keep that momentum going.

In our latest live interactive session in April, we ran a few fun and insightful polls, one of which asked for the full form of Zia: Zoho’s Intelligent Assistant. That moment truly lit up the session and sparked some great energy as many of our users got it right. We want to say a big thank you to our users for staying engaged with all the latest advancements in Zoho Desk. We also noticed that many of you requested deeper insights into Zia, and we'd like to ensure your questions are addressed.

​

So here we are again, launching our next exciting 'Ask the Experts' session this May!

In the 20th episode of our 'Ask the Experts' series, we look forward to conversing with you about how Zia can help your business and elevate your customer support.

Date : 29 May, 2025 | Time : 8:30 AM - 4:30 PM GMT  Live-Text Based Discussion

Time Zone	Time
IST	2:00 PM — 10:00 PM
GMT	8:30 AM — 4:30 PM
CEST	10:30 AM — 6:30 PM
GST	12:30 PM — 8:30 PM
AEST	6:30 PM — 2:30 PM
PST	1:30 AM — 9:30 AM

Zia: The AI that works with you

Artificial Intelligence (AI) is more than just a buzzword. It is making an impact in every industry today, from customer support and automation to healthcare, manufacturing, and finance. AI isn’t new; it’s been evolving for over six decades. And despite its incredible power to automate and optimize, AI can’t replace the warmth and empathy of human connection. Humans are social beings; we thrive on meaningful interactions, and AI is here to augment that experience.

Let's dive into how AI can elevate your customer support and business operations using the powerful AI features available within Zoho Desk. In our recent Spring Release, we introduced AI capabilities across all editions of Zoho Desk, from Standard and Professional to Enterprise. To fully experience Zia's potential, we encourage you to explore the Enterprise edition. However, we've ensured that every edition benefits from unique AI features tailored to enhance ticket handling, agent responses, and overall customer interactions.

Now, we'd love to have discussions with you! Here are some questions to get you thinking and begin the conversation:

1. Does using AI also ensure data privacy and protect personally identifiable information?
   
2. How can Zia help you better manage and analyze your customer data?
   
3. Would you like to know how AI can improve your agents' response quality and speed?
   
4. Are you curious about how Zia can detect and interpret the tone of your customers' messages?
   
5. Interested in analyzing your business performance with Zoho Desk for better decision making?
   
6. How about having AI summarize your ticket conversations and extract key information for an insightful overview?
   

We understand customer support is the backbone of every successful organization. Your support teams often carry the responsibility of meeting tight deadlines and delivering exceptional customer experiences. So, what better way to support them than with AI-powered assistance to help your agents respond faster, smarter, and more effectively?

Join us for an interactive, live text-based, and knowledge-packed discussion focused on your use cases and questions.
Our expert panel will be live on May 29th, from 8:30 AM to 4:30 PM, ready to answer questions in real time on the community platform.

Type your questions below and Follow this post to keep the conversation going.

See you at the session!

Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

• Routely

• Vijaypal

• saurav.das

• Deepika

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