Desk | Zia | Knowledge Base

Zia
Generate Article from Ticket Conversation with Zia
Every support ticket has a story that starts with "Hi, I need help" and ends (ideally) with a solution. However, the journey a ticket goes through to reach the end is often non-linear, as it can be difficult to get all the relevant information and ...
Using Zoho Desk Answer Bot in SalesIQ chat and Zobot Platforms
In any business setup, chat is the most preferred and commonly used channel by customers to reach the support team. It offers instant and convenient support. While support agents handle cases and queries they receive from various channels, a business ...
Understanding Zia's Capabilities: An Overview
Zia is Zoho Desk's AI powered assistant designed to help support agents deliver better customer service by efficiently automating tasks and providing intelligent insights to make better decisions. This article provides a quick reference to the ...
Comparing Zia and ChatGPT in Desk
Agents can use AI based services to view essential details about a ticket that help them understand the context, draft better responses, and improve customer satisfaction. Insights (Tone, Sentiment, Key topics) Summary Reply assistance Zoho Desk ...
AI-powered services for Tickets: Insights | Summary | Reply Generator | Writing Assistance | Content Analyzer
Support agents deal with a high volume of tickets daily. For each incoming ticket, the agent must carefully review the details, identify the issue, and narrow down the best solution before communicating it to the customer. But how can this process be ...
Setting up Generative AI Services: Zia or ChatGPT
Generative AI services and Answer Bot feature currently supports multiple languages. For a detailed breakdown of the supported languages and associated features, refer to the Zia master sheet in the overview article. We are actively working on ...
Zia Dashboard: Analyze Business Performance and Improve Decision Making
Businesses track a range of data to monitor their overall performance, make informed decisions, and improve their operations. While the type of data and its usefulness varies from business to business and their goals, some of the most common data ...
AI-powered Self-Service with Answer Bot
Generative AI services currently support 33 languages. Out of these, the Answer Bot feature is available in 29 languages. For a detailed breakdown of the supported languages and associated features, refer to the language support sheet. We are ...
Zia Generated Thread Level Keywords for Tickets
There are many instances when a support ticket or query goes through a long process before it is resolved. During this time, other team members or agents may get involved. Sometimes, a client may hand over the ticket to another individual. It can be ...
Understanding Zia Auto Tags
A tag is a label or identifier that helps to categorize tickets into different groups. They facilitate better ticket management and clearing the triage by allowing the support team to focus on tickets that require immediate attention. For example, ...
Zia - Field Predictions
Better customer service that eventually results in long-term engagement and builds stronger relationships with the customers is an asset that every business wants to invest in. While on the surface, customer support service may seem just about ...
Integration of Zia with OpenAI (ChatGPT) in Zoho Desk
Availability: Generative AI is accessible in Standard, Professional, and Enterprise editions. Currently, it is only opened for US, AU, EU, and India data centers in order to comply with GDPR regulations. Customers located in countries outside of the ...

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