Zia
AI-based Self-Service with Answer Bot
Customer service has undergone significant changes over time. In the past, customers typically contacted the support team through traditional methods such as emailing or calling a toll-free number. However, this often involved waiting for extended ...
Zia Generated Thread Level Keywords for Tickets
There are many instances when a support ticket or query goes through a long process before it is resolved. During this time, other team members or agents may get involved. Sometimes, a client may hand over the ticket to another individual. It can be ...
Understanding Zia Auto Tags
A tag is a label or identifier that helps to categorize tickets into different groups. They facilitate better ticket management and clearing the triage by allowing the support team to focus on tickets that require immediate attention. For example, ...
Zia - Field Predictions
Better customer service that eventually results in long-term engagement and builds stronger relationships with the customers is an asset that every business wants to invest in. While on the surface, customer support service may seem just about ...
Integration of Zia with OpenAI (ChatGPT) in Zoho Desk
Availability: Zia Powered by GPT is accessible in Standard, Professional, and Enterprise editions. Currently, it is only opened for US, AU, EU, and India data centers in order to comply with GDPR regulations. Customers located in countries outside of ...
Zia - An Overview
Zia is an AI-driven support assistant who makes your customer support team more effective through data mining and machine learning. She provides support agents with analyses, customer forecasting, alerts, and suggestions through a pre-configured ...

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