Changing agents RolePermissionType from custom to LightAgent throught the API
Hi,
I have a lot of agents that have a custom roles and I need to change them to a Light Agent using the API
Payload I'm using is:
{
"roleId": "16281000000016005",
"rolePermissionType": "Light",
"profileId": "16281000000016003"
}
I got the roleID and ProfileID by manually changing the Agent to LightAgent and getting the agent information throught the "agents/{agent_id}" endpoint, and they are both relative to the "LightAgent"
If the agent is altready a LightAgent the request is executed successfully, but i fthe agent has a custom "RolePermissionType" i'm getting this error:
{
"errorCode": "INTERNAL_SERVER_ERROR",
"message": "An internal server error occurred while performing this operation."
}
The same happens the otherway arround. If the agent is a LightAgent and I want to change to a custom, I get the same error.
Also, if the agent has a custom RolesPermissionType, I can change between different roles without any problem.
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Shivani | Zoho Desk
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