Ask the Experts 25: Experience the full spectrum of Zoho Desk’s autumn and spring releases for 2025

Hello Everyone,

We’re on the 25th episode of our ATE series!
It's a true milestone in our live community interactions! It’s been an amazing journey since we started in October 2018. Zoho Desk has come a long way, evolving with the support of a wonderful team of engineers and an interactive user base that continuously connects with us to share their use cases and requirements.

Here's what this special episode will unpack for you:

In this ATE, we’ll explore ways to maximize the use of the new features released in the Spring and Autumn of 2025. On the panel, we have engineers who have been handling the new features rolled out in Zoho Desk this year.

Throughout 2025, we’ve witnessed remarkable progress across multiple Zoho Desk modules — Tickets, Marketplace, Self-service, Analytics, GC, and Zia. We’ve also introduced enhancements to our mobile experience through Zoho Desk for Mobile and Radar, making improvements in accessibility, customization, and automation.

Take this opportunity to engage with our panelists and discuss this year’s features and upgrades.

Check out the following link for details:

Autumn release 2025 | Spring release 2025

Here are a few questions to get you started:

1. What are Zoho's priorities for upcoming Desk releases? Will they include improvements requested or inspired by Community feedback?
   
2. What AI features are being added or enhanced?
   
3. How do I train Zia to respond to emails according to my business needs?
   
4. Can I generate a report to measure Zia’s training level?
   
5. The ticket filter displays all fields; how can I restrict certain fields from being viewed?
   
6. How can I review the progress of agents enrolled in the Training module?
   

Experience the full spectrum of Zoho Desk’s autumn and spring releases for 2025

Thursday, November 20, 2025

8:30 AM – 4:30 PM (GMT)
Drop your questions in the comments. No registration required.

Connect from anywhere
Thursday November 20, 2025	8:30 AM – 4:30 PM GMT
	2:00 PM – 10:00 PM IST
	10:30 AM – 6:30 PM CEST
	2:30 PM – 8:30 PM GST
	6:30 PM – 2:30 AM AEST
	1:30 AM – 9:30 AM PST

Follow this post to stay notified of the responses and discussion in this ATE. We look forward to hearing from you and having an insightful session, just like our previous Ask the Expert sessions.

See you in the session,

Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

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