Hello everyone!
 
Let's start with a question - What do you think is the key to a thriving business?
 
Yes, I hear you. It's all about the customers. Success in business often starts with understanding customer needs. But wouldn't you agree that achieving this requires a well-informed team? A team that's aligned with the bigger picture, aware of your business operation trends and overall performance?
And, that is exactly what the SalesIQ TV App brings to you. Keep your teams informed with real-time updates on overall business performance, visitor metrics, and other crucial KPIs on the big screen, with the all new SalesIQ TV App, now available for Apple and Android TVs!


What is the SalesIQ TV App?

The SalesIQ TV app offers a fresh, visual perspective of your business's relevant KPIs on the big screen with live visualizations that include maps, trend graphs, and charts. Gain helpful insights into your visitor traffic, explore operator activities with details on top performers, track conversation metrics, get department insights, and analyze feedback all in one place, from the comfort of your Apple TV or Android TV.

What do you get?

1. Map view for Real-Time Visitor Monitoring

The SalesIQ TV App offers a dynamic map view that lets you monitor real-time visitor activity across your website or mobile app.
  • The map view gives you knowledge of where your visitors are coming from, providing you insights on the locations where your business is thriving and also, other locations where you could concentrate on for expansion and development.
  • Watch as visitors’ geographical locations light up the map, with ripple effects highlighting regions with high visitor density.
  • Giving you the total count of all visitors along with an emphasis on the count of returning visitors, the map view gives you an instant overview of where your audience is coming from.

2. Comprehensive Dashboard of Key Business Metrics

The dashboard offers a holistic view of your organization’s performance, with options to view data by portal-wide or department-specific perspectives. By default, the dashboard displays data for all departments, giving you a comprehensive look at the overall operations.

Image
  • Know real-time chat stats: Get a clear picture of the count of total, open, and closed chats over the last 24 hours in your portal, letting you know the chat capacity of your portal in real-time.
  • Monitor team availability: A metric to tell you exactly what your operators are doing at any given time for elevated monitoring. Get to know the real-time status of your operators i.e how many operators in your portal are currently online, engaged, offline, busy and idle with data refreshes every 2 minutes. 
  • Keep an eye on missed chats: The top five departments with the highest missed chat counts from the last 24 hours are highlighted, helping you identify where attention is needed most.
  • Customer satisfaction highlights: Gauge recent customer satisfaction with average feedback rating from the last hour. Also, get details of the top 5 negative feedback ratings from the last hour, helping you quickly address customer concerns.
  • Top departments recognition: Highlight departments that are excelling in chat volume and response time over the last hour, showcasing departments where operators are both active and efficient.
Pro-tip: The dashboard also offers a comparison trend for some reports with the actual count of the difference of data from the last week at that particular time, allowing you to see whether your numbers are better (upwards arrow in green) or not (downwards arrow in red) as compared to last week. This is available for chat metrics (overall, open and closed chats), missed chats, average waiting time, and average response time.

3. Customizable Views

  • Tailor the dashboard to display data based on portals or departments, giving you a clear picture of performance metrics that you need. So if you wanted to display the data for a couple of departments alone, you can customize the dashboard view by choosing specific departments.

  • Enable trend graph on your map view to display a line graph depicting the trend of total visitors in relation to returning visitors in hourly intervals for the last 24 hours.

Why use the SalesIQ TV App?

  • Improved visibility and transparency: The TV app facilitates clear and straightforward reports, ensuring that all team members are aware of where the team stands, allowing transparent discussions and decision-making for continuous improvement.
  • Enhanced collaboration and team alignment: By offering a shared view of data, the TV App helps align everyone’s understanding of team functioning, progress, and challenges.
  • Customer-centric focus: With the teams able to view the negative feedback received from customers, this will enable everyone to tailor their approaches more effectively to meet individual customer needs and enhance overall customer satisfaction.

Get Started Now!

For Apple TV:

  • Open the App Store on your Apple TV and search for the Zoho SalesIQ app.
  • Install the app by selecting it and tapping “Get.”
  • To log in, enter the Activation Code shown on your Apple TV in the device login screen in your browser. 

For Android TV:

  • Visit the Google Play Store on your Android TV device and search for the Zoho SalesIQ app.
  • Download and install the app.
  • Follow the login instructions to start monitoring your data.
Points to remember:
  • SalesIQ TV app is available only for Professional and Enterprise plans.
  • Only operators with administrator privileges will be able to set up the TV app.
  • TV app offers multi-device login i.e. up to 5 devices can be logged in at the same time.
  • If you are using multiple SalesIQ portals, you can easily change/select the portal right from within the TV app by navigating to Settings > Portal.
With the SalesIQ TV App, you can keep a close eye on your visitor data and team performance, making it easier than ever to manage your business. Download the SalesIQ TV App today and take your monitoring capabilities to the next level!

For more information, check out our detailed help-guides here.

Warm regards,
Hameetha

      • Recent Topics

      • Calendar - Recurring Event - End of Month and Last Weekday of Month

        How do I set a calendar event to recur on the last day of every month? How do I set a calendar event to recur on the last weekday of the month?

      • Duplicate Zoho Invoices and Sales Receipts

        We have been running into an issue where upon saving an invoice or a sales receipt, we get a duplicate: same information saved twice but with a different invoice id/number and sales receipt id/number. I have logged a ticket but so far no response. It

      • Introducing revamped Zoho Creator Developer Console—a powerful platform for developing and distributing apps

        Hello everyone! We're thrilled to announce the launch of the revamped Zoho Creator Developer Console—a dedicated platform designed specifically for Creator developers and Partners to build, test, and distribute apps to your clients. Developer Console

      • Phone App of CRM doesn't find contacts

        I open the crm to and do a contact search but nothing comes up. If I do a full zia search it will find an old note that is attached to a contact and I can open the contact. BUT I still can't enter notes of calls, set appointments, etc. It requests I go

      • [Product Update] Deprecation of 'Inbound Transport Details' module in Zoho Analytics - Amazon Seller Central integration

        Dear Customers, Please be informed that the Amazon Seller Central will be deprecating the 'Inbound Transport Details' module APIs effective December 20, 2024. As a result, this module will no longer be supported in the Amazon Seller Central - Zoho Analytics

      • Is there any support for Drivers license and other forms of ID scanning capabilities?

        When scanning a drivers license barcode for data input to a Form, the scanning tool receives all the raw data but there doesnt seem to be a function to limit or remove the unnecessary fragmrnts, like a prefix. Is there any support or info in the help

      • Exciting Update: Multi WhatsApp Business Account (WABA) Support Now Available in SalesIQ!

        We’re pleased to share an important update that will enhance the way you manage your WhatsApp Business accounts (WABAs) within SalesIQ. With the launch of Multi WABA support, you can now connect and manage multiple brands more effectively, each under

      • Gravity Forms plugin not passing some fields

        I use the gravity form zoho plugin to push data from my lead form into my lead page in Zoho CRM. Everything was working file for about 6 months. Suddenly on Oct 1st, some of the fields are no longer getting passed to Zoho. The fields with the problem

      • Can't delete bank transactions (i changed from 14 days trail to free just now)

        Hi, I manually added one bank transaction When i try to delete it, it say below: What should I do?

      • Feature Request: Search in the PC client. Some thoughts about the search.

        Hi all. I'm really excited to start using Zoho Notebook, but I'm missing some of the search capabilities on my desktop. There are also some thoughts on improving search in general. Search is very important to me, without it it is difficult for me to use

      • Leave Policy for Brazil

        Hi, Brazil asked us to configure Zoho People to apply the following policy: · To block starting vacations 2 business days before holidays or weekends; Employees cannot start their vacations 2 days before holidays or weekends. Example: If December 25th

      • Adding date field to each individual Items when creating Invoices?

        When adding items into an invoice I need to be able to have a date for each item. Example below: Date Item Description Qty Rate Discount(%) Tax Amount 31/07/13 Brown Sugar Performance 1.00 3,000.00 0.00 10% $3300 Is this possible or will it be in the

      • Auto-Create OneDrive Folder Structure Upon Lead Creation

        Hello, New to Zoho and looking for help on a critical process automation I'm looking to implement. My company currently utilizes OneDrive for file management and the folder structure is Proposals -> Client Name -> Address (where I need to initially create

      • Profile Page View Customization

        I need to change the fields, sections from the profile view of an emplyoyee.

      • What do the Image Sizes mean in Zoho CRM Email Templates?

        Below you can see the image options in email templates: Banner, Fit, Small, Medium, Original, Custom. Can someone from Zoho please share with me: What each is/means? How each will look on desktop AND mobile? How to edit "custom"?  If I choose "Custom"

      • Translate any published presentation to the language of your choice

        As part of our constant effort to enrich your presentation experience, Zoho Show has rolled out a new feature for translating published presentations. Consider the following scenario: Zylker IT services, a multinational corporation, has announced product

      • Blueprint: multi-select lookup field not available in the criteria option

        I read this old forum post which stated that multi-select lookup fields are now selectable as an option in a Blueprint transition configuration: https://help.zoho.com/portal/en/community/topic/blueprint-multi-select-lookup-field-not-available-within-blueprint-transition

      • Apply Credit Note Automatically

        We need the ability to apply open Credit Notes toward invoices generated by recurring invoice as the first, priority payment. This should be an option that we can enable/disable in the recurring profile and/or the Credit Note. Other invoicing systems can do this. I'm not sure why Zoho Invoice doesn't have it. Here's an example for a Recurring Invoice... If a customer has open Credit Notes, and a saved credit card set for auto-pay, once an invoice goes out, the credit balance gets automatically applied

      • Workflow for "Expenses" module?

        Hi there, over the last 2 years, Zoho Expense has seen tremendous growth and we are happy with it. But, sometimes it is frustrating to see things are being implemented halfheartedly, or so it seems. For example, There is the possibility to create workflows

      • Record Template - Conditionally printing sections

        Is there a way to conditionally print a section of a Record Template? More specifically I am printing records from a Form "Invoice". That Form has 3 SubForms. I'd like to print the content of those SubForms using a Record Template but only if they have at least one line item. If they have no line items, I'd like to hide the headers for that section on the printout.

      • User can choose the PDF report

        Hi. I would like to find out if a user (Creator or customer portal) to choose from the different PDF customised reports that have been built?

      • Query table pull last 12 months

        I am tying to pull the following criteria and the date is always what causes me the issue. I want to pull people (pco_id) who have entries of "event_id" being these 2 events and whos "kind" is Regular or Guest and where the event_starts_at (date column)

      • PLEASE FIX Search options and consider a Global seach option

        A recent update has removed the ability to search for addresses and phone numbers under contacts. We cannot find where this moved to (If it is still available). Please put these options back as we cannot locate specific projects anymore. Also please consider allowing for a Global search. This would really improve the search engine. For example: If I search for "Sally Jones" then all invoices , estimates, vendors etc.. would populate.. Please let me know if you need any more information. Thank You....

      • How can I transfer data from Production to Development environment?

        Hi, I am using Creator V6 and would like to bring all the data in production to the Development and Testing environments? Is there an easy way of doing that or I have to export and import each table?

      • Customize your calendar based on personal preferences

        Greetings, We're happy to introduce a few new capabilities to the Activities module's Calendar View! Now you can tailor your calendar's appearance and notification settings to suit your needs. In the past, the Calendar View lacked customization options

      • BUG ALERT: Client Script + Commands -> $Page contextual data is not updated

        When using the new Client Script Commands feature, there is an issue with the Client Script $Page contextual data not accurately being updated each time a Command is run. Assuming a Client Script Command called "Client Script Command Bug" with the following

      • Show iFrame of related List inside of Blueprint Transition

        Hey, is it possible to show an iFrame of a related list like this inside of a Blueprint transition?

      • Lookup Fields not Converting

        I manage holiday properties. I have a lookup to the Accounts (Properties) in the Leads module. The lookup is connected to the property address field. When I convert it the lookup field does not update in Deals, although the property address does. There

      • 2024: A Year of Transformation with Zoho Forms

        As we close the curtain on another exciting year, it’s time to reflect on the strides Zoho Forms has taken in 2024. From empowering businesses with advanced tools to simplifying workflows and enhancing user experiences, our updates this year were all

      • Stop selling out of stock Items.

        Hi I have been using Zohobooks for a around 8 month now. I am not involved in selling process but my staff cant stop selling product which they do not hold in stock, this is a big headache for me as physical count never matches what is shown on the books. 

      • Bigin API Token Request ("invalid_client")

        Hi people, I tried to connect to the API without success, I've read all of the documentation multiple time and tried just about everything. I tried to do it with Python Request module and with Postman, passing the information through both the URL parameter

      • Customer Happiness not clickable when using API

        Is there a way to automatically add the Customer Feedback links when generating email drafts via the API? Currently, the feedback links are only added when generating an email draft using the UI. I tried using the endpoint described in https://desk.zoho.com/DeskAPIDocument#CustomerFeedback#CustomerFeedback_Getthecustomerfeedbackplaceholderlink

      • Restricting Calendar View to Working Hours

        Hi: I'm trying to implement a calendar which displays all of my customer appointments.  Currently, the calendar shows all 24 hours of the day.  Is there a way to restrict the hours to simply the times my business is open? Thanks!

      • Send To Zoho Sign not Showing

        The button send to Zoho sign is not showing on my Zoho CRM . Is there additional steps I need to take after installing Zoho Sign to CRM ?

      • How to Get An Image's URL once it's uploaded to library?

        I manage to find URLs to the images I uploaded to my library, but after a day, it seems the links stop working like its only temporary. Where can I find the ACTUAL solid URL for my images that I upload to my Library so I can use them for my custom template / HTML coded template? Thanks, Mac

      • 【Zoho CRM】インポート機能のアップデート：既存データへのタグ追加が可能に！

        ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中のインポート機能のアップデートをご紹介します。 Zoho CRMのタグは、データを効率的に分類、認識するためのラベルです。 タグ付けは次の3つの方法で行えます： 個別タグ付け：少数のデータを手動でタグ付け 自動化：特定のタイミングで繰り返しタグ付け 一括更新：インポート機能でタグを追加または更新 今回のアップデートでは、インポート時に既存のタグを残したまま、新しいタグの追加、既存タグを置き換えできるようになりました。

      • Bluerprints: How to connect the created record back?

        I've a blueprint which creates another record as part of an 'After' transition. But the two records don't seem to be linked together. If it's not automatic - how do I get the created record ID to link it to the original record? Thanks!

      • Populate a Related List Item based on a Stage

        I would like to know if I can populate a CLOSED DEAL section in a contact that populates only when a Deal (something in the Deal Module) is listed as Closed - Won. I'd like another section that is just called deals, which shows me all other deals that

      • Being able to draw inside a module ?

        I was wondering if anyone know of a solution for this request. We would like to be able to draw directly from one module in the CRM and have it attached to that record. Here is an example. Paul would go to the customer once he as done the measuring, he

      • Holidays

        Hi; For defining Holidays, you need to add logic to handle the year as well as the month & day. We need to be able to enter Holidays for the next year. I need to add a holiday for January 2, 2017, but I can't until January 1st, which is a Sunday and we

      • Next Page