⚠️ Gmail's new policy guidelines to impact emails sent from Zoho Bookings, starting Feb 2024!

⚠️ Gmail's new policy guidelines to impact emails sent from Zoho Bookings, starting Feb 2024!

Hi there,

We'd like to inform you about the upcoming changes to Gmail's guidelines, set to take effect on February 1, 2024. Gmail is rolling out policy changes with the primary goal of fortifying security and reducing spam within its platform. 

This will impact sending emails from your Gmail addresses. Take a look at Gmail's announcement for details.

The impact happens when

  1. A Gmail address is used as the Sender email.

  1. High-volume emails are sent to Gmail addresses.

 1. Gmail as Sender address

When the sender's email address in Zoho Bookings (Super Admin or Staff email or Workspace or Business email) is a Gmail address, the email will be quarantined by the recipient servers. To prevent delivery issues and potential IP reputation damage, emails from "gmail.com" as the domain will not be triggered from Zoho Bookings after February 1, 2024.      


Possible scenarios

  • Super Admin/admin email addresses - A Gmail address is used during Zoho Bookings signup. The Super Admin's email will be the default sender for emails.

  • Sender email addresses - The sender emails of the Staff/Workspace/Business are Gmail addresses.
     

What changed?


Gmail will begin using a  DMARC quarantine enforcement policy. DMARC allows domain owners to specify policies that instruct receiving email servers on how to handle messages that fail DMARC authentication.

What should you do?

To resolve this, we encourage the use of email addresses other than Gmail, preferably non-generic email addresses.

For example, if the Super Admin or any other staff in your organization signed up using a Gmail address, then we recommend you replace them with another email address. If you don't update your gmail address before Jan 31, 2024, email notifications will be sent from notifications@zohobookings.com by default. You can later switch to an email address in a custom domain.

If your sender address is set up using a custom domain (own domain), please consider setting up DKIM and SPF authentication for your domain. This is done to ensure your emails are delivered without hassles. This would be mandated from the app going forward.

2.  High-volume emails to Gmail addresses

According to Gmail's revised policies, you must have your domain DKIM and SPF authenticated when sending more than 5,000 emails per day to Gmail addresses to ensure deliverability of your emails.

Possible scenarios

Consider an EduTech company, Zylker, which manages more than 5000 educators online, all using Gmail addresses. Zylker sends email notifications and reminders from its dedicated email address (admin@zylker.com). Now, this domain, zylker.com, needs to set up SPF and DKIM authentication to ensure successful email delivery.

What should you do?

  • DKIM alignment - Authenticating your domain will verify your DKIM record and help fulfill Gmail's criteria. Learn more about authenticating your domain in our help doc - SPF and DKIM authentication.

    Note: Kindly note that in the upcoming months, we plan to make verified DKIM records mandatory, so it's recommended that you configure them at the earliest.

  • DMARC record - Ensure that the DMARC record for the domain is set at least to "none" if you're just getting started. (You can set to quarantine/reject based on your org's decision)

    For example, assuming you purchased your domain on dreamhost.com, you can visit their platform and configure the DMARC policy as "none," following the provided instructions.


We'd like to emphasize that both these changes are a result of Gmail's policy change, and Zoho Bookings has no control over these guidelines. We appreciate your understanding and cooperation in ensuring that the necessary adjustments are made to your email configurations before the specified rollout date.

If you have any questions or concerns, please feel free to reach out to us at support@zohobookings.com.

Regards,
Zoho Bookings

    • Sticky Posts

    • New feature: Invite additional guests for your bookings

      Hello everyone, Greetings from Zoho Bookings! We are happy to announce the much-awaited feature Guest Invite, which enhances your booking experience like never before. This feature allows additional participants to be invited for the bookings to make

    • 📣📣 Zoho Bookings Schedulathon 2025 is here!

      Hey Zoho Bookings fam, We're excited to invite you to our first-ever hackathon: Yes, Zoho Bookings Schedulathon 2025 is live now. This is a virtual event and you can participate anywhere from the world. Businesses should be able to set up meetings from

    • 📣 [Webinar] Spikra shows how businesses leverage Zoho Bookings to increase revenue

      [Webinar] Spikra shows how businesses leverage Zoho Bookings to increase revenue Hi all, Service-based businesses need to be on top of their client experience game to stay ahead. Spikra, one of our Advanced Zoho Partners, has been helping businesses deliver

    • 📣📣 Zoho Bookings - Feature Roadmap 2024

      Hi Everyone, Thank you for all the support you have been showing Zoho Bookings. We had a fabulous 2023, with a bunch of new features and over 60K new users. In 2024, our prime focus will be on user experience, and we have a few vital features coming in

    • Attention: Important updates to the payment gateway integrations

      Greetings from the Zoho Bookings team! We have a few important updates to the payment gateway integrations that allow you to collect online payments for your appointments. The following payment gateways will be updated, and we encourage you to make the

      • Recent Topics

      • 3/18 オンライン勉強会のお知らせ Zoho ワークアウト （無料）

        ユーザーの皆さま、こんにちは。コミュニティチームの中野です。 3月開催のZoho ワークアウトの開催が決定しましたのでご案内します。 今回はZoomにて、オンライン開催します。 ▶︎参加登録はこちら（無料） https://us02web.zoom.us/meeting/register/BoNTN7zYR8OvOPGShqBY0A ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目指すイベントです。

      • Conversion Rate – Won Deals over Assigned Prospects

        Hello, I would like assistance configuring a KPI in Zoho Analytics titled: Objective of the calculation: Number of Won Deals divided by Total number of assigned prospects (not only converted prospects). Important clarification: The denominator must include

      • Feature Request – Conditional Visitor Information Request in Zoho SalesIQ

        We would like to request the ability to conditionally ask for visitor details based on the communication channel used in Zoho SalesIQ. Specifically: When a visitor initiates a conversation through the live chat widget on the website, we want to continue

      • Apple Messages for Business in Omnichannel communications?

        Hello, Apple launched "Apple Messages for Business" but Zoho CRM or Zoho Desk don't appear in the list of possible integrators. Zoho already promotes https://www.zoho.com/crm/omnichannel.html Omni Channel integration, but Apple Messages does not yet appear.

      • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

        Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?

      • Cliq iOS can't see shared screen

        Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

      • ZOHO.CRM.UI.Record.open not working properly

        I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",

      • 【Zoho CRM】通貨機能のアップデート：為替レートの自動更新やデータ更新オプションなど

        ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から通貨機能のアップデートをご紹介します。 CRMの複数通貨機能を使うと、地域ごとに通貨を管理し、顧客の現地通貨で記録したデータを自国通貨に自動換算して分析やレポートに活用できます。 従来は、為替レートを管理者が手動で定期更新する必要があり、各データには作成時点のレートが固定されるため、その後の市場変動は反映されませんでした。 本記事では、この問題を解消する「為替レートの自動更新」をはじめ、さまざまな新機能をご紹介します。

      • AI Bot and Advanced Automation for WhatsApp

        Most small businesses "live" on WhatsApp, and while Bigin’s current integration is helpful, users need more automation to keep up with volume. We are requesting features based on our customer Feedbacks AI Bot: For auto-replying to FAQs. Keyword Triggers:

      • Can we add zoho sign to a custom module?

        i understand out of the box it works with 8 modules. is it possible to add it to a custom module?

      • This domain is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details

      • Selected date present employees roster

        =CHOOSECOLS(FILTER(A2:E5;(INDEX(C2:E5;0;MATCH(VALUE(B8);INDEX(VALUE(C1:E1));0))<>"OFF")*(INDEX(C2:E5;0;MATCH(VALUE(B8);INDEX(VALUE(C1:E1));0))<>"EL"));1;2;2+MATCH(VALUE(B8);INDEX(VALUE(C1:E1));0)) This way sheet looks l

      • Credit Card Terminal for Zoho Books

        Hello, Instead of punching the credit card number manually for customer payment, do you have a third-party hardware credit card reader that works with Braintree? Thank You

      • Filtering in Help Center

        Hi, our ticket system is based on a set of structured status categories. The customer must be able to filter by these status. How can we add "Status" as filter to the help center. In the same moment we do not need filters e.g. as "channel". How can we

      • On Edit Validation Blueprint

        Hello, I have a notes field and a signature field. When the Approve button is clicked, the Signature field will appear and must be filled in. When the Reject button is clicked, the Notes field will appear and must be filled in. Question: Blueprint will

      • Google Fonts Integration in Pagesense Popup Editor

        Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts

      • Can multiple agents be assigned to one ticket on purpose?

        Is it possible to assign one ticket to two or more agents at a time? I would like the option to have multiple people working on one ticket so that the same ticket is viewable for those agents on their list of pending tickets. Is something like this currently

      • Where is the settings option in zoho writer?

        hi, my zoho writer on windows has menu fonts too large. where do i find the settings to change this option? my screen resolution is correct and other apps/softwares in windows have no issues. regards

      • When Does WorkDrive integrate with Books?

        When Does WorkDrive integrate with Books?

      • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

        Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

      • Zoho Sign Not Delivering

        I have sent several contracts out via Zoho Sign.   They do not seem to be getting delivered.  I had one person receive it, but the others have not.   I had one person tell me they sent it back to me and never got it and doesn't show as signed.  I've sent

      • Bank Feeds Breaking Constantly

        Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and

      • Automatic Matching from Bank Statements / Feeds

        Is it possible to have transactions from a feed or bank statement automatically match when certain criteria are met? My use case, which is pretty broadly applicable, is e-commerce transactions for merchant services accounts (clearing accounts). In these

      • Zoho Payroll's USA and KSA editions are available in Zoho One!

        Greetings! We’re excited to share that Zoho Payroll, currently available only in India and the UAE, is now introducing the KSA (Kingdom of Saudi Arabia) edition and the USA (United States of America) edition, and these editions are now available in Zoho

      • Outlook/Hotmail Blocking Zoho SMTP IPs (S3150)

        We are currently facing a serious deliverability issue with Zoho SMTP while sending transactional OTP emails for our production application. Emails sent to Outlook / Hotmail addresses are being rejected with the following error: 550 - 5.7.1 Unfortunately,

      • Tip #63- Exploring Technician Console: Elevate to Admin Mode (Windows & Mac)- 'Insider Insights'

        Hello Zoho Assist Community! Ever been in a remote support session where you couldn’t complete a task because you didn’t have admin privileges? Maybe installing software, accessing secure system areas, or rebooting into Safe Mode just didn’t work because

      • Prevent accidental duplicate entry of Customer Ordersome

        Zoho Support has confirmed that Zoho currently does not have any method (using Deluge, flow or any other method) to alert a user when a sales order has been entered twice using the same customer reference number (i.e. a duplicate). Most ERP platforms

      • Permissões granulares por usuário além do modelo baseado exclusivamente em perfis

        Atualmente, o modelo de segurança do Zoho CRM é fortemente baseado em perfis. Embora funcional, esse modelo apresenta limitações quando equipes possuem variações individuais de acesso dentro do mesmo grupo operacional. Em cenários reais, é comum que usuários

      • Evolução do modelo de ambientes: Dev, Homologação e Produção com pacotes versionados

        Hoje o Zoho CRM já oferece Sandbox, o que é um avanço importante para organizações que trabalham com customizações mais complexas. No entanto, na prática, o modelo atual ainda apresenta limitações significativas quando múltiplas equipes ou consultorias

      • Zoho Mail - Email Reminder template (default)

        Zoho Mail Users, Does anybody here use the email reminder template? I'm asking Zoho to allow and add us to select which one of our many templates will be our default. It allows us to operate more efficiently. It's a Checkbox. If you feel this can benefit

      • Windows Desktop App - request to add minimization/startup options

        Support Team, Can you submit the following request to your development team? Here is what would be optimal in my opinion from UX perspective: 1) In the "Application Menu", add a menu item to Exit the app, as well as an alt-key shortcut for these menus

      • Canva Integration

        Hello! As many marketing departments are streamlining their teams, many have begun utilizing Canva for all design mockups and approvals prior to its integration into Marketing automation software. While Zoho Social has this integration already accomplished,

      • Announcement integration between Zoho People and Zoho Connect

        As we're using these 2 products, there're areas of overlapping especially in the Announcement. When there's a new announcement in Zoho People, can it push to the company wall in Zoho Connect?

      • Does Zoho Mail Have Popout windows?

        I recently switched my work email over to Zoho and everything I read said that you can popout the draft email as you're writing, however, all the pictures or info I've seen show the typical popout arrow in the top right, which I can not for the life of

      • Can I reorder how the staff are displayed on the booking page?

        As the title suggests, can I change this? Either reorder manually reoreded to my preference, or automatically (a-z, z-a etc.)

      • Bulk upload image option in Zoho Commerce

        I dont know if I am not looking into it properly but is there no option to bulk upload images along with the products? Like after you upload the products, I will have to upload images one by one again? Can someone help me out here? And what should I enter

      • Enhancement to ICR’s field prompting: Preferred data extraction using advanced field prompting

        Dear Customers, We hope you’re well A quick background Intelligent Character Recognition (ICR) comes as part of Zia’s optical recognition capability called Zia Vision. When we introduced it last April, the data extraction was training-based and was applicable

      • Subheaders for Sections in forms

        Currently, every form section has a field name, which one can choose to show/hide to the end user. It would be great if there was an option to show a SUB-HEADER in addition to a header. It would be useful for explaining to the end user what the section

      • Custom view inconsistencies

        Why is "is not" missing from criteria, along with other comparison operators ??? It makes it almost impossible to build required custom views, I don't want "void" invoices listed & why on earth would "Void" invoices be showing when the criteria includes

      • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

        Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

      • Next Page