Inactive account cleanup policy for Zoho Sign

Inactive account cleanup policy for Zoho Sign

Zoho Sign reserves the right to delete accounts that are license free and inactive for more than 120 days. The account deletion will be initiated only after the user receives prior email notice about possible data deletion and how to backup the data.

When is an account classified as inactive?

Zoho Sign classifies an account as inactive if all the following conditions are met:
  1. No documents have been sent for signature in the last 120 days.
  2. No documents have been signed in the last 120 days.
  3. Zoho Sign account is license free.

When is an account deleted?

When a Zoho Sign account is classified as both inactive for 120 days and license free, it will be deleted. 

How does account deletion work?

  1. Once an account is identified for cleanup, the Zoho Sign system will generate two reminder emails in the span of 15 days to the account's admin about possible account deletion and data loss. If the user wishes to retain that account, they can start to use it again during this time. 
  2. If the account is not used 15 days after the final reminder email, then the Zoho Sign system will automatically close the account.
  3. With this process, only the Zoho Sign account is deleted and not the Zoho account (i.e., if the user has the same credentials for other Zoho applications, those accounts will remain unaffected).
  4. Once a Zoho Sign account has been deleted, it cannot be retrieved or reactivated.

How to back up documents in your Zoho Sign account

There are two ways to back up your documents: 
  1. If the document count is minimal, you may download them individually.
  2. If you'd like to download a large quantity of documents, you can write to us at support@zohosign.com (if you reside outside the EU) or support@eu.zohosign.com (if you reside in the EU), and we will help you with the bulk download process.
Learn more about Zoho's data retention and disposal here.

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