Is ZeptoMail Still Supported? No Response to API Query in Over a Week
Is ZeptoMail Still Supported? No Response to API Query in Over a Week
I’m posting here to express my growing frustration and concern over the lack of professionalism I’ve experienced with Zoho's ZeptoMail support.
On July 21st, I received a response asking for clarification about an API request — specifically, whether there is a way to retrieve processed email data (inbound emails) from a Mail Agent via API. I promptly replied with a clear use case:
“Yes please, I need to get processed emails from a client via API. I do not see it in your docs, but Microsoft has it in theirs.”
Since then, no response. It’s now been a full week (w/ multiple messages), and I’ve heard nothing back. This kind of delay—especially with a technical question and no resolution in sight—doesn’t reflect well on a product that markets itself as a reliable transactional email platform.
Frankly, I’m left wondering: Is ZeptoMail still actively supported?
We’re using ZeptoMail in production and trying to improve automation around message handling—but without this functionality or confirmation of whether it even exists, we’re stuck. And with no updates from support, we're left in limbo.
Would appreciate input from the Zoho team or other developers: Has anyone successfully retrieved processed (inbound) email data from ZeptoMail via API?
Sticky Posts
TransMail Overview
Note: TransMail is now ZeptoMail. Click here to know more. Hey there! It's been 5 months since we launched Zoho's transactional email service — TransMail. We've had great response and onboarded many users. I'd like to now give an overview of TransMailTransMail has a new name—ZeptoMail!
Tried navigating to TransMail's community forum but see a different name now? That's because TransMail has a new name. TransMail is now ZeptoMail! As we’ve grown from an internal service used mainly by other Zoho products to an up-and-coming competitorWelcome to TransMail community
Note: TransMail is now ZeptoMail. Click here to know more. Hi everyone, Welcome to TransMail's community forum. Though TransMail has been in use inside Zoho for nearly half a decade, we only recently launched it as a service to all of you. We'd firstly
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