One agent doesnt trigger notification in Slack
Hello,
I have one agent in our solution that doesnt trigger the Slack integration when updating a ticket.
Everyone else does, and it works fine.
The only difference i can see is that the email is from different domain, but i dont know if that could be it?
Hoping that it is possible to fix.
Best Regards,
Mathias
Topic Participants
Mathias O. Fechtenburg
Ajith(AJ) | Zoho Desk
Ash | Zoho Desk
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