OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration

OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration

In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantly for multiple purposes. ChatGPT is an AI-powered chatbot that can understand natural language and respond to queries in real-time. On the other hand, we already know that SalesIQ's Zobot is an excellent tool to automate customer engagement which helps businesses to engage with their customers and perform actions based on unique business needs. By integrating ChatGPT and SalesIQ's Zobot, businesses can create a seamless customer service experience that is not only efficient but also productive.

Notes
Note:
  • SalesIQ offers native integration with OpenAI, supporting several ChatGPT models, including Assistant, under the ChatGPT card.
  • In this post, we’ll explore how to integrate various ChatGPT models with SalesIQ’s Zobot (Codeless Bot Builder) using Plugs for advanced customizations.
  • If you're looking for a ChatGPT Assistant Plug sample for deeper customizations, click here.

What can this plug do?
  • First plug helps to integrate the GPT model - text-davinci-003 with Zobot using your OpenAI's API key.
  • Second plug helps to integrate the GPT- model 3.5-turbo with Zobot using your OpenAI's API key.
  • Get a response from GPT for any text inputs such as questions/issues from the visitor.
Note : Remember that this script cannot train the GPT models according to your business resource. 

How to create the ChatGPT Plug?

Step 1 - Get API keys from the Open AI
  • Navigate to the OpenAI developer section.
  • Click " Log in " on the top right corner to log in with your account. 
  • If you belong to multiple organization, select your organization. 
  • Finally, click on " Create new secret key " to generate an API key for your account. 


Step 2 - Create the Plug
  • In your SalesIQ Dashboard, navigate to Settings > Developers > Plugs > click on Add .
  • Provide your Plug a name, description, select the Platform as SalesIQ Scripts , and click on Create Plug . 
  • Click on Parameters and provide the following
    • Input Parameter: question | Data Type: String
    • Output Parameter: answer | Data Type: String

  • Copy and paste the below script (text-davinci-003 model or gpt-3.5-turbo) and replace the token with your API key.
Plug script to integrate with GPT - text-davinci-003 model
  1. if(session.containsKey("question"))
  2. {
  3. question = session.get("question").get("value");
  4. }
  5. token = "Bearer sk-oxxxxxxxxxxxxxxxxxxxxxxxxxxxxxK";
  6. //replace the token with your API key | token = "Bearer <your API key>";
  7. header = Map();
  8. header.put("Authorization",token);
  9. header.put("Content-Type","application/json");
  10. chatgpt = Collection();
  11. chatgpt = {"model":"text-davinci-003","prompt":question,"temperature":0.9,"max_tokens":250,"top_p":1,"frequency_penalty":0.0,"presence_penalty":0.6,"stop":{" Human:"," AI:"}};
  12. params = Map();
  13. params.put(chatgpt);
  14. response = invokeurl
  15. [
  16. url :" https://api.openai.com/v1/completions"
  17. type :POST
  18. parameters:params.toString()
  19. headers:header
  20. ];
  21. info response;
  22. answer = response.get("choices").getJSON("text");
  23. info answer;
  24. response = Map();
  25. response.put("answer",answer);
  26. return response;
Plug script to integrate with GPT - gpt-3.5-turbo model
  1. if(session.containsKey("question"))
  2. {
  3. question = session.get("question").get("value");
  4. }
  5. token = "Bearer sk-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx2";
  6. //replace the token with your API key | token = "Bearer <your API key>";
  7. header = Map();
  8. header.put("Authorization",token);
  9. header.put("Content-Type","application/json");
  10. chatgpt = Collection();
  11. chatgpt = {"model":"gpt-3.5-turbo","messages":{{"role":"user","content":question}},"temperature":0.9,"max_tokens":250,"top_p":1,"frequency_penalty":0.0,"presence_penalty":0.6,"stop":{" Human:"," AI:"}};
  12. params = Map();
  13. params.put(chatgpt);
  14. response = invokeurl
  15. [
  16. url :"https://api.openai.com/v1/chat/completions"
  17. type :POST
  18. parameters:params.toString()
  19. headers:header
  20. ];
  21. info response;
  22. answer = response.get("choices").getJSON("message").get("content");
  23. info answer;
  24. response = Map();
  25. response.put("answer",answer);
  26. return response;
  • Click on Save to save the plug. 
  • Test the plug by giving any input.

  • The API response from GPT () will be as below.

  • Finally, click on Publish .
How to incorporate plugs in the Codeless bot builder?
  • Navigate to Settings > Bot > Add , provide the necessary information, and select Codeless Bot as a bot platform or open an existing bot.
  • Select the Plugs under Action Cards and select the required plug (Only published plugs will be listed here).
  • Provide the bot context variables for the plug input (question) and output (answer).

  • In this case, the "visitor.question" is the visitor's input (maybe a question/issue) that is stored in the bot context by the visitor fields card.

  • The plug executes and returns the answer from the GPT response as output (answer) which has to be stored in bot context (gptResponse) for displaying it to the visitors.
  • Click Save. 
  • Then using any input/response cards, display the answer. Type % to list all the dynamic and context variables. 


Heads up:
  • Use a single choice card to display the answer and provide two follow-up actions such as "I've another question" for the visitor to ask another question and "End chat" to end the conversation. 

  • Save the visitor's choice in a bot context and using criteria router , route the flow respectively. 



Cheers, 
Sasidar Thandapani







      • Recent Topics

      • Register user through Phone Number by Generating OTP

        In zoho commerce , I am developing website on online food store Inilialy the user get verification code to their email for registering there account for login. But I need to login using phone number by generating OTP automatically rather than verification

      • Custom Buttons for Mass Actions

        Hello everyone, We’ve just made Custom Buttons in Zoho Recruit even more powerful! You can now create Bulk Action Buttons that let you perform actions on multiple records at once, directly from the List View. What’s new? Until now, custom buttons were

      • Zoho Vault Passwords

        Is there a way to consume Zoho Vault Manager passwords using the API? Thanks in advance.

      • Is the ChatGPT Assistant integration capable of recognizing WhatsApp voice messages?

        I was wondering: if a visitor sends me a voice message on WhatsApp, would the assistant be able to transcribe it and reply to them?

      • Zoho Creator to Zoho CRM Images

        Right now, I am trying to setup a Notes form within Zoho Creator. This Notes will note the Note section under Accounts > Selected Account. Right now, I use Zoho Flow to push the notes and it works just fine, with text only. Images do not get sent (there

      • 【Zoho CRM】レポート機能のアップデート

        ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中から、レポート機能のアップデートをご紹介します。 目次 1. レポートのエクスポート時のレコードIDの表示について 2. 通貨項目の表示について 3. レポートの削除の監査ログへの反映について 1. レポートのエクスポート時のレコードIDの表示について これまで、レポートをエクスポートするとファイルにレコードIDが必ず含まれていました。レコードIDが識別子として役立つ場合もありますが、実際には多くの企業で参照されることはありません。

      • Translation in zoho bookings

        We cant translate zoho booking emails. The general text we can change. But what about text like: ""Here a link to join the meeting online:"" and "Add to Zoho Calendar" and "Add to Google Calendar"? No professional business have mixed languages. Its looking

      • Is there any way to bill one client in different currencies on different invoices?

        I have some customers who have their currency set as USD and most of their billing is done in USD.   However, from time to time I have a need to bill them in my base currency GBP for some specific invoices, but there seems to be no way of doing this that I can see. The only workaround that I can see is to create two client records for the same client, one for USD billing and one for GBP billing, but this is not an ideal situation. Is it likely that the (hopefully!) soon to arrive multi-currency support

      • API name for all fields in Zoho Project (Standard or custom)

        Hi! I struggle to find easily all API name of all field in Zoho Project to build my API rest with other services. We can find them very fast in CRM but not in PRoject.   Could you share a function to get the list of all API Name of any field of an App

      • Elevate your CX delivery using CommandCenter 2.0: Simplified builder; seamless orchestration

        Most businesses want to create memorable customer experiences—but they often find it hard to keep them smooth, especially as they grow. To achieve a state of flow across their processes, teams often stitch together a series of automations using Workflow

      • Zoho Assist not rendering NinjaTrader chart properly

        Hi everyone. Just installed and testing Zoho Assist. I want to display my laptop' screen (Windows 11) on a monitor connected to my Mac mini. The laptop is running a stock trading program called NinjaTrader. Basically, when running, this program displays

      • Involved account types are not applicable when create journals

        { "journal_date": "2016-01-31", "reference_number": "20160131", "notes": "SimplePay Payroll", "line_items": [{ "account_id": "538624000000035003", "description": "Net Pay", "amount": 26690.09, "debit_or_credit": "credit" }, { "account_id": "538624000000000403", "description": "Gross", "amount": 32000, "debit_or_credit": "debit" }, { "account_id": "538624000000000427", "description": "CPP", "amount": 1295.64, "debit_or_credit": "debit" }, { "account_id": "538624000000000376", "description":

      • Adding Social Media Buttons to Basic Campaigns

        Hi, I'm quote new to using Zoho Campaigns and I can't work out how to add Social Media Buttons into my basic campaign? In MailChimp there's a button that brings the icons into your campaign for you. I've tried adding the social media icons as 'buttons' in Zoho but it's not looking great. Can anyone help? Thanks!

      • Dropshipping Address - Does Not Show on Invoice Correctly

        When a dropshipping address is used for a customer, the correct ship-to address does not seem to show on the Invoice. It shows correctly on the Sales Order, Shipment Order, and Package, just not the Invoice. This is a problem, because the company being

      • Best way to schedule bill payments to vendors

        I've integrated Forte so that I can convert POs to bills and make payments to my vendors all through Books. Is there a way to schedule the bill payments as some of my vendors are net 30, net 60 and even net 90 days. If I can't get this to work, I'll have

      • Link(s) between Notes

        Hello Everyone, It would be great if links could be created between notes. Let's say we have 5 Notes A, B, C , D, E. I would like to be able to link Note A to Note B but not in other way, so no link appears in Note B linking to Note A. An so on, linking

      • Regex in Zoho Mail custom filters is not supported - but it works!

        I recently asked Zoho for help using regex in Zoho Mail custom filters and was told it was NOT supported. This was surprising (and frustrating) as regex in Zoho Mail certainly works, although it does have some quirks* To encourage others, here are 3 regex

      • Feature Request: Assign Documents to Already Entered Bills, Expenses, Invoices, etc.

        Hi Zoho Team, We are regular users of the Documents module in Zoho Books and appreciate its ability to keep financial records well-organized. However, we’ve noticed a limitation: There is no way to attach a document from the "Documents > Files" section

      • I don't see any WITHDRAWL transaction at all

        Hi I manually imported my bank statement to Zoho books today and I am a complete newbie. I have been reading the knowledgebase but unable to fix this. I only see "Uncategorized 91 DEPOSIT transactions". I don't see any WITHDRAWL transaction at all. Also,

      • Shared inbox unable to see replies

        Hi we are a small company me and someone else, we have a shared inbox for our sale@ and contact@ however we have this issue where by if i reply to an email or the other person reply to the email, it does not show it to them and therefore we end up replying

      • Zoho Books | Product updates | August 2025

        Hello users, We’ve rolled out new features and enhancements in Zoho Books. From the right sidebar where you can manage all your widgets, to integrating Zoho Payments feeds in Zoho Books, explore the updates designed to enhance your bookkeeping experience.

      • Kaizen #136 - Zoho CRM Widgets using ReactJS

        Hey there! Welcome back to yet another insightful post in our Kaizen series! In this post, let's explore how to use ReactJS for Zoho CRM widgets. We will utilize the sample widget from one of our previous posts - Geocoding Leads' Addresses in ZOHO CRM

      • 404 error at checkout

        Our customers are getting a 404 error at checkout. Anyone else with the same problem?

      • FONT Sizing in Notebook

        Hi Kishore - What is the status of adding font sizing to the application? I have several things that I have pasted directly into Notebook and the fonts are HUGE! I would like the ability to highlight them and reduce the font to a legible size. Nothing

      • Can managers Upload documents to their direct rapports?

        Admin employees have the ability to upload documents to employees' files; however, managers do not have add/manage button - is it possible for managers to upload their direct reports' documents, such as absence documents or 121 documents. Is there something

      • Leave balance display for next year

        Is there a way to not have a rollover or not limit the leave balance depending on the date. For example an employee has 10 days leave balance and wants to apply for January leave in December. They cant because the rollover doesnt show the leave balance

      • Please add an “Auto-Apply Unused Credits” toggle

        Hello — please add a simple org-level option to automatically apply unused credits (credit notes, excess payments, retainers) to new invoices and/or bills. An ON/OFF toggle with choices “invoices”, “bills”, or “both” would save lots of manual work for

      • Zoho Books not working/loading

        Hi! I haven't been able to access/load Zoho Books for the past hours. I get a time out (and it is not due to my internet connection). Could you please check this asap? Thank you!

      • Custom Fields with Data Types for Expense and Payments Received in Zoho Books

        Hi all, We are glad to present to you, the option to create Custom Fields for the Expense and Payments received modules in Zoho Books. This also comes with an icing on top of it - Yes, the custom fields can now be created with different data types. Types like Text, Number, Decimal, Amount, Auto Number and Check Box are supported as of now. Rush to the gear icon at the top right corner, select 'More Settings', choose 'Preferences' in the left pane. Click the Expense/Payment preferences where you can

      • [Webinar] Automate sales and presales workflows with Writer

        Sales involves sharing a wide range of documents with customers across the presales, sales, and post-sales stages: NDAs, quotes, invoices, sales orders, and delivery paperwork. Generating and managing these documents manually slows down the overall sales

      • Zoho Cliq - Incident alert (Server outage - IN DC) | August 28

        We've received server down alerts and are currently investigating the issue (IN DC) to find the root cause. Our team is actively working to restore normal operations at the earliest. Status: Under investigation Start time: 09:44:21 AM IST Affected location:

      • Claude + MCP Server + Zoho CRM Integration – AI-Powered Sales Automation

        Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at OfficehubTech: ✅ Claude + MCP Server + Zoho CRM This integration connects Zoho CRM with Claude AI through our custom MCP Server, enabling intelligent AI-driven responses

      • How can I see content of system generated mails from zBooks?

        System generated mails for offers or invices appear in the mail tab of the designated customer. How can I view the content? It also doesn't appear in zMail sent folder.

      • Limitations on editing a message in Cliq

        Hi I've checked the documentations and there's no mention of how many times a message can be edited. When trying with code, I get various numbers such as ~1000 edits or so. Please mention if there's a limit on how many times one can change a message via

      • Problem with reports due to "Connected" items change - Yes this IS a problem

        Now that the change has been made to use "connected" items I can no longer run the reporting I need in CRM. I should be able to start with Deals as the parent, connect down to the Account (Account_Name) on the deal as the child, then to any child items

      • CRM x WorkDrive: File storage for new CRM signups is now powered by WorkDrive

        Availability Editions: All DCs: All Release plan: Released for new signups in all DCs. It will be enabled for existing users in a phased manner in the upcoming months. Help documentation: Documents in Zoho CRM Manage folders in Documents tab Manage files

      • Narrative 10: Assignment Rules - Streamlining Ticket Management

        Behind the scenes of a successful ticketing system: BTS Series Narrative 10: Assignment Rules - Streamlining Ticket Management In the complex world of customer support, a flood of incoming tickets can hit the help desk in seconds. Businesses must do more

      • Free webinar! Digitize recruitment and onboarding with Zoho Sign and Zoho Recruit

        Hello, Tired of being buried in onboarding paperwork? With the integration between Zoho Sign and Zoho Recruit, a powerful applicant tracking system, you can digitize and streamline the entire recruitment and onboarding process, all from one platform.

      • Custom form - Duplicate Value Present

        I am new to Zoho People. I create a new form on Zoho People quite simple. A date (by default the current date) and a radio button with 3 options (Yes, No, Not applicable) I defined the date as ‘No duplicate’ as only one entry by date is allowed. I added:

      • Zoho API connection issues

        Hi, Today at around 1930 GMT our application started experiencing intermittent timeouts from the Zoho API. These intermittent timeouts are not enabling our app to work properly. The API connection was working just fine before. HTTPSConnectionPool(host='www.zohoapis.com',

      • Next Page