The Social Wall: November 2024

Hey everyone,

As we move into December, we're excited to share all the updates that went live in Social during November.

View, monitor, and respond to your WhatsApp and Telegram messages from Inbox

Take your communication a step further by integrating your WhatsApp and Telegram business accounts with Zoho Social. With this seamless integration, you can manage all your customer interactions from a single unified dashboard. Easily view, monitor, and respond to your WhatsApp and Telegram messages to save time and be more efficient.

You can also enhance your customer engagement on WhatsApp by adding marketing and utility-based marketing templates directly to your messages with just a single click. Make your chat screen look more interactive with these pre-saved messages by adding a call-to-action or quick reply button. Use all these features to simplify your messaging process and stay connected with your customers like never before!

Organize pre-saved responses for quick access 

Speed up your messaging with pre-saved responses that are tailored to your needs. Create and categorize messages into relevant groups, ensuring you always have the right response at your fingertips. Whether it’s addressing FAQs or sending personalized updates, you can draft and organize messages for various scenarios. Insert these pre-saved responses directly into your Inbox interactions, saving time and ensuring consistency in your communication.

Zoho Social mobile app updates

You can now tag and collaborate with users on Instagram, and also add the first comment to your Facebook and LinkedIn posts from your Zoho Social iOS mobile application. 

                 

Our team at Social has been working hard to make the tool more holistic in handling all of your social media marketing activities from a single place. We hope you find these updates helpful! We'll be back next month with some holiday cheer and exciting new updates.

Thank you. 

• Topic Participants

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