Voici Bigin 360 : une version optimisée, proposant de nouvelles fonctionnalités

Voici Bigin 360 : une version optimisée, proposant de nouvelles fonctionnalités

Nous avons le plaisir de lancer une nouvelle formule tarifaire : Bigin 360, l'édition la plus haut de gamme, qui viendra compléter les éditions Express et Premier. Depuis son lancement, Bigin a conquis de nombreuses entreprises qui nous poussent, par leurs retours à l'améliorer continuellement. Portés par cette dynamique croissante, nous avons développé Bigin 360 comme une solution complète, spécialement pensée pour les PME en expansion. Elle leur permet de gérer l'intégralité du parcours client – de la vente à l'onboarding, en passant par le marketing et le service après-vente – sur une plateforme unique.
Dans cette optique, la nouvelle édition Bigin 360 offre des limites de fonctionnalités accrues et des options supplémentaires via des modules préinstallés. La nouvelle formule de tarif est proposé à 18 $ par utilisateur par mois (facturation annuelle) ou 21 $ par utilisateur par mois (facturation mensuelle).
Vous pouvez retrouver les détails ainsi que le tarif exact dans votre devise locale sur la page de tarification et celle de comparaison des fonctionnalités.

Voici un aperçu de ce que vous trouverez dans le nouveau plan Bigin 360 :

Limites de fonctionnalités changer

Le nouveau plan offre un stockage combiné d'un million d'enregistrements et un maximum de 15 pipelines pour s'assurer que nous sommes en mesure de gérer la croissance des opérations entre les services de Bigin. Les limites de certaines de nos fonctionnalités les plus utilisées, telles que les e-mails de masse, les champs personnalisés et les règles d'automatisation, ont également été augmentées. Ci-dessous, quelques points forts :
  • Renforcez l’engagement marketing avec la possibilité d’envoyer jusqu’à 1000 emails de masse par jour et par organisation, et de stocker jusqu’à 100 modèles d'emails.
  • Bénéficiez d'une personnalisation accrue avec 50 champs personnalisés et 50 étiquettes disponibles par module.
  • Automatisez davantage vos processus grâce à des déclencheurs basés sur le temps, avec un maximum de 100 règles d'automatisation.
  • Explorez de nouvelles perspectives en créant jusqu’à 50 tableaux de bord personnalisés pour visualiser vos données.
  • Recueillez des informations précieuses grâce à 10 formulaires pour capter les données de vos visiteurs et publics cibles.
  • Structurez votre organisation dans Bigin en définissant jusqu’à 20 rôles et profils d’utilisateurs personnalisés, reflétant fidèlement votre entreprise.

Fonctionnalités préinstallées

Bigin a intégré des modules complémentaires afin d'élargir les offres, vous donnant la possibilité d'ajouter des fonctionnalités supplémentaires selon vos besoins. Dans les formules Express et Premier, ces options sont facturées en supplément pour ceux qui désirent y accéder.
Dans Bigin 360, les modules suivants seront préinstallés
  • E-mail-In avec cinq alias  - Voici une vidéo rapide pour découvrir Email-In si vous ne l'avez pas encore testé.

  • Classeur avec 5 Go de stockage - Découvrez-en plus sur l’utilisation du classeur dans cette courte vidéo.

La voie à suivre

Bigin 360 représente plus qu'une simple formule tarifaire ; c'est une illustration de notre engagement à développer des compléments adaptés aux besoins de votre entreprise. Au début de l'année prochaine, vous aurez l'occasion de découvrir Booking Pages, un nouvel ajout passionnant à notre liste de toppings qui transformera la gestion des rendez-vous et des réservations de vos clients. Les utilisateurs de Bigin 360 bénéficieront automatiquement de Booking Pages, tout comme d'Email-In et de File Cabinet. Et ce n'est pas tout ; nous prévoyons d'ajouter d'autres fonctionnalités à l'avenir.
Dès aujourd'hui, les nouveaux utilisateurs de Bigin peuvent opter pour la version d'essai de Bigin 360 sur notre page de tarification et commencer leur évaluation immédiatement.
Les utilisateurs existants peuvent migrer vers l'édition Bigin 360 en sélectionnant l'option Gérer l'abonnement dans leur page de profil Bigin.

Nous croyons que Bigin 360 vous offrira toute la puissance nécessaire pour aller plus loin et accélérer votre développement avec notre solution. Comme toujours, n’hésitez pas à poser vos questions ou à partager vos retours ici.

L'équipe Zoho France
      • Recent Topics

      • need to upload from airtable to google drive

        I have a zapier zap that automates between airtable and google drive. When a customer uploads a new file into airtable via a client portal interface, zapier uploads that file into a folder linked to that customer's project record. I need to replicate
      • Can't delete functions that are associated with deleted workflow rules

        We have a handful of functions that were once associated with a workflow rule, but the rule has been deleted. The function still thinks it is associated so I can't assign it to a new rule. It is starting to get really messy because we have a list of functions
      • Default Sorting on Related Lists

        Is it possible to set the default sorting options on the related lists. For example on the Contact Details view I have related lists for activities, emails, products cases, notes etc... currently: Activities 'created date' newest first Emails - 'created
      • Credit Management: #1 Credit You Owe vs Credits Owed to the Business

        Think about the last time you ordered food online. You might have paid in advance through your card, but you received a $20 refund because your order got delayed or cancelled. In most apps, refunds don't go into the bank account directly; instead, they're
      • Tip #46- Turn Every Session into an Insight with Zoho Assist survey report- 'Insider Insights'

        Delivering exceptional remote support isn’t just about resolving issues, it’s about understanding how both customers and technicians experience each session. That’s where Survey Report in Zoho Assist come in. You can configure and customize survey questions
      • Enhancing Zia's service with better contextual responses and article generation

        Hello everyone, We are enhancing Zia's Generative AI service to make your support experience smarter. Here's how: Increased accuracy with Qwen One of the key challenges in AI is delivering responses that are both contextually accurate and empathetic while
      • Allow the usage of Multi-Select fields as the primary field on "Layout Rules"

        We want to force our users to enter some explanation strings when a multi-select field has been utilized. I can't understand the reason for the usage restriction of Multi-Select fields as a primary field. This is a simple "Display hidden mandatory field
      • CRM/Bookings integration edits Contact names

        Hi there, I've installed the extension that connects Zoho CRM and Zoho Bookings. When we get a new appointment from Bookings from an existing Contact, that Contact's record shows this: First Name was updated from asd to blank value Last Name was updated
      • Domain Change

        “Please update my Email-in domain from @biginmail.biginmail.in to @biginmail.zoho.com. Messages to the .in domain are bouncing.”
      • Webhooks Limit Exceeded

        Today, I received an error message saying, 'Total number of Webhook call exceeded', but when I look at Manage > Billing, it doesn't look like any of my invokeURL calls are being logged. Following the advice from this thread: https://help.zoho.com/portal/en/community/topic/webhooks-daily-limits-in-zoho-creator
      • Auto select option in CRM after Zoho Form merge

        Hi, I have a dropdown field in Zoho CRM that is filled with a Zoho Form. The data is filled but not automatically shown. After selecting the right value in the dropdown the information a second field is shown. So the question is; how can I make the dropdown
      • Bring your CRM data straight into your presentations in Zoho Show

        Let's say you are working on a presentation about your team's sales pipeline for an upcoming strategy meeting. All the information you need about clients and leads is in Zoho CRM, but you end up copying details from the CRM into your slides, adjusting
      • Improved RingCentral Integration

        We’d like to request an enhancement to the current RingCentral integration with Zoho. RingCentral now automatically generates call transcripts and AI-based call summaries (AI Notes) for each call, which are extremely helpful for support and sales teams.
      • Introducing New APIs in Zoho Contracts

        We are excited to announce the release of new APIs in Zoho Contracts to help you automate and manage every stage of your contract lifecycle more efficiently. Here’s a quick overview of what’s new: 1. Complete Contract Draft You can use this API to complete
      • Vimeo

        For me Vimeo is the most important video social channel for media and filmmakers. Would others agree and like it added to Zoho Social.
      • Delete a department or category

        How do I delete a Department? Also, how do I delete a Category? This is pretty basic stuff here and it's impossible to find.
      • Organization Emails in Email History

        How can I make received Org Emails to show up here?
      • Deleting Fields in CRM Deletes Views in Analytics

        Hey friends! I'm having some issues when we modify some fields within ZohoCRM. There are times where we need to sunset a field and eventually completely remove it. In these instances, it seems like a lot of views are removed in Analytics. This ranges
      • How to setup pricing in Zoho

        Hi everyone, I am relatively new here and have just moved from my old inventory system to the Zoho one. I am trying to get my head around how it all works. I am mostly setup connected to a shopify store, but I do manual sales also For manual invoicing,
      • Prefilled Date fields auto-changed and then locked when using “Edit as new”

        If a document out for signature has date fields (not SignedDate fields) that were pre-filled before sending, and then you use “Edit as new” to create a new version of the same document, the value of those date fields gets automatically changed to today
      • Is there a way to update all the start and end dates of tasks of a project after a calendar change?

        Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have
      • Access Phone Field Components (Country Code) Directly

        Hello everyone, I'd like to propose an enhancement for the Phone field in Zoho Creator. The Problem: The Phone field captures the country code and local number separately, but stores them as a single string (e.g., +1234567890). To get the country code,
      • Send mass messages through WhatsApp from the Tickets module

        Hi Everyone! Effective communication is key to delivering prompt and reliable customer support. Because WhatsApp is one of the most widely used and familiar messaging platforms, it's an effective channel for agents to reach customers who have submitted
      • Lead Owner Signature Merge Field

        I want to automatically insert a signature (i.e. contact info usually found at the bottom of an email) into an email template, depending on who the lead owner is. What is the merge code for the Signature from a Users profile? CRM > Settings > Customization > Templates There is a popup near the bottom of the edit screen which says: "You can insert a Signature, which is available as a merge field in the users section." It is also referenced on this page: https://help.zoho.com/portal/en/kb/crm/customize-crm-account/customizing-templates/articles/template-builder#Merge_Fields
      • How do I create a time field?

        I want a field that only records time. I can only see how to create a date-time field. If I do that and enter a time, without a date, nothing is recorded. If I create a number or decimal field, I cannot use it in time calculations. All I want is a field
      • Alternating columns - How to reverse order on mobile - Responsive template

        Can the order of alternating columns be reversed on mobile so that image comes before the text? Example: Desktop Row 1 column Left (image) , column right (text) Row 2 column Left (text) , column right (image) Mobile Currently Row 1 Image over text Row
      • InvokeURL butchering JSON for OpenAI API calls

        My organization works with mostly educational institutions. We have a custom module called "Schools", which is the user-entered school name they put when using our service (which they enter along with their state and zip code). We want to map this to
      • Custom order for Current Stage (Blueprint field)

        Hi! I suggest adding the option to set a custom order in reports for the Blueprint field ‘Current Stage’. Currently, these fields can only be sorted in ascending or descending order. Thanks!
      • CRM E-mail Sync from Outlook

        We are exploring Zoho as a possible new solution for our company. We are trying to understand further on how e-mail sync works. We use outlook. Our current CRM logs anytime we e-mail a customer so we can see in the CRM the message sent to the customer.
      • Run your help desk on your schedule

        In business, time is of the essence. This is especially true in a function like customer service, where KPIs such as response time and agent availability are the measures of success. Perhaps the most crucial consideration one needs to make about time is your hours of operation. These set expectations for your customer and for employees. To make communicating this information easier, we've revamped the way business hours and holiday lists work in Zoho Desk.   In order to accommodate teams that work
      • The Customer Happiness REST API is broken

        1. We are unable to extract the customerHappiness ( https://desk.zoho.com/DeskAPIDocument#CustomerHappiness#CustomerHappiness_ListallcustomerHappiness) object using the ticketNumber criteria. We keep getting HTTP 429 even when we limit to 60 calls per
      • Automatic Department and Employee Sync Between Zoho One and Zoho People

        Dear Zoho Support, I'm writing to propose a valuable feature request that would streamline data management and improve user experience within the Zoho ecosystem: automatic synchronization between departments and employees in Zoho One and Zoho People.
      • Zoho Expense and Chase Bank Visa credit cards - Direct Feed?

        Our company uses JP Morgan Chase Visa credit cards. We can't be the first to try and use a combination of Zoho Expense + Chase Bank + Visa Credit Cards --- anyone successful with this combination? 1. The direct feed automation isn't working. When I go
      • Impossibile inviare il messaggio;Motivo:554 5.1.8 Indirizzo del mittente bloccato

        " Impossibile inviare il messaggio;Motivo:554 5.1.8 Indirizzo del mittente bloccato" Hi need to send email, how can fix this? Thanks, Alice
      • Image inputed in Zoho Form were displayed to small in exported version

        Good evening, my name is athallah, i am a trainee in government office Right now, i use Zoho form to digitalize an airfield monitoring form. my problem is, the image were to small to displayed in exported version. it really bad for formal presentation
      • API. How do I get responses submitted to the form?

        Hi, I'm trying to retrieve a list of form responses via the API. I've created a Self Client application in API Console. What scoup should I enter? What are the endpoints? Is there documentation on this anywhere? I've wasted a lot of time searching. GPT
      • Question about Zoho CRM Professional plan users

        Hello! I have a question about the Zoho CRM Professional plan. Is the pricing charged per user or per organization? Are there any free users included in this plan, or do I need to pay for each additional user separately? Thank you!
      • Communicating with emojis

        On July 17, we celebrate World Emoji Day! We're a bit late 😐 sharing insights about this day. But we just couldn't let it pass without a mention 😊 because emojis have a meaningful connection with customer service 💬 🤝. We do not want to miss out on
      • Changing the Default Search Criteria for Finding Duplicates

        Hey everyone, is it possible to adjust the default search criteria for finding and merging duplicate records? Right now, CRM uses some (in my opinion nonsensical) fields as search criteria for duplicate records which do nothing except dilute the results.
      • Is it possible to create a word cloud chart in ZoHo Analystics?

        Hi there, I have a volume of transaction text that I would like to analyse using word cloud (or other approcah to detect and present word frequency in a dataset). For example, I have 50,000 records describing menu items in restaurants. I want to be able
      • Next Page