Zoho Desk User Meetups, Networking Across India this March 2025 : Quick Update

Zoho Desk User Meetups, Networking Across India this March 2025 : Quick Update

Namaste India!

Here's the opportunity to meet with our Zoho Desk Experts in person, right in your city. Besides meeting our in-house experts, you will get the chance to interact with your fellow Zoho Desk users in your community. 

Event Update

We’re making a shift in our schedule! This time around, our User group and in-person meetups will take place exclusively in Bengaluru and New Delhi.

Kind note

To our incredible community in Chennai, Pune, Mumbai, and Hyderabad, while we won’t be meeting in person this time, we’re cooking up something even bigger. Your chance to connect with our experts is just around the corner, featuring brand-new enhancements in Zoho Desk that we can’t wait to unveil.

Special Edition: One-on-One Meetup 
You also get an opportunity to enhance Zoho Desk to meet your specific business needs at an advanced level. As part of the meetup, you get to engage in a Special One-on-One Session with the Experts from 2 PM. With this exclusive interaction, you can receive customized support tailored to your business requirements.



Book your slot for the Meetup and the One-on-One Meetup, mark your calendar, and get ready for the exciting meet up to discover, collaborate, and leap beyond!

CITY
DATE
TIME
Registration Link
Bengaluru
March 13, 2025
9:30 AM - 1:00 PM
New Delhi
March 18, 2025
9:30 AM - 1:00 PM

Know Your Experts

Naveen Jeyaraj
Naveen is an expert in customizing Help Centers to give your brand the prominence it deserves and bring your business into the limelight. With four years at Zoho, he is passionate about leveraging technology to deliver unique solutions to our customers at Zoho Desk. His love for gaming and travel keeps his spirit high as he continues to drive innovative business solutions in Zoho Desk.

Brindha
Brindha is known for spreading positivity and cheer to both her customers and team. With four years at Zoho, she has become an expert in managing operations for Zoho Desk customers across Europe. She has also handled complex migration operations for the EU, ensuring compliance with all regulations. Brindha offers support with perseverance and agility, ensuring swift and efficient solutions for every customer.

Ashvita Hilux
Ashvita has been at Zoho for three years. She is a sprinter in offering quick solutions to our key customers across Australia, APAC, India and MEA. She is an expert in handling and resolving issues while introducing effective solutions. Beyond her work at Zoho Desk, she enjoys craft, culinary and travel. 

Yusha
Meet Yusha, a Product Support Engineer at Zoho Desk. For the past two years, she has played a key role in driving Classic support for our customers in the US. Her polite tone, kindness, and patience have made her a favorite among both customers and teammates. Yusha’s love for cooking has sharpened her attention to detail, a skill she brings into her work, ensuring every customer receives the care and precise solutions they deserve.
Idea
In Focus
Our experts will help you with your managing your business, highlighting the impacts on
  • Branding & Department Management
  • Omnichannel & Self-Service Strategy
  • Boosting Agent Productivity
  • Personalization & Automation
  • Extensibility & Integrations
  • Intelligent Support with AI & Automation
  • Updates in Zoho Desk 2025
You can go beyond the listed topics. If you have any questions, please type them in the comments below or mail sneha.b@zohocorp.com

Looking forward to meeting with you in person at your city.
The Zoho Desk Team

    • Sticky Posts

    • Zoho Desk Virtual Meetup: US Central, October 5 - 7, 2021

      After the interactive Virtual Meetups in the other regions, we are starting with the US Central and Midwest regions from October 5 to October 7, 2021. The dates for other regions will be announced soon. At this event, we will explore the topics which
    • Zoho Desk Community Meetups 2019 - Canada

      Hey there! Are you making the best use of Zoho Desk? Do you think meeting and learning from other Zoho users in your city would help? If yes, then Zoho User Group Meetups is the right place for you! We're happy to announce our first Zoho Desk User Group
    • Join us in Mumbai for our first Zoho Desk Community Meetup!

      Hi everyone, We're hosting our first ever community meetup in Mumbai and we'd love for you to be part of it! Whether you're a long-time customer looking to sharpen your skills, or a new customer looking to learn more about Zoho Desk, this meetup is the
      • Recent Topics

      • How to set value of dropdown field to variable

        For the life of me, I can't figure out why the following code won't set input.status to the previousSelection. Steps to reproduce: 1. Click input.complete 2. input.status dropdown updates from '1-Backlog' to '4-Done' 3. Click input.complete again to deselect
      • [Product Update] TimeSheets module is now renamed as Time Logs in Zoho Projects.

        Dear Zoho Analytics customers, As part of the ongoing enhancements in Zoho Projects, the Timesheets module has been renamed to Time Logs. However, the module name will continue to be displayed as Timesheets in Zoho Analytics until the relevant APIs are
      • Issue in Annual Leave

        We created a policy to credit 21 days at the Start of the Year An employee has taken 16 days of leaves thought the year, so we expect to see 5 Leaves remaining right? But Zoho People is Showing 12 Days of Leave Balance Available If we check the Leave
      • [WEBINAR][MEA] Learn how to control your inventory and multi-channel sales with the Zoho Inventory & Zoho Books integration

        Hello there, We are hosting an exclusive live webinar tailored for businesses across the Middle East and African countries, where you'll learn how to take full control of your inventory and multi-channel sales while keeping your accounting perfectly in
      • Less clicks, more connection – the usability edge of Zoho Desk

        Imagine joining a new workplace, eager to prove your skills, partner with peers, learn new tools, and build a strong foundation for your career. The standards you've set could drive pressure into your head. You now discover the organization is using Zoho
      • Tip #3 Automating total item weight calculation for your sales orders in Zoho Inventory

        Hello, Hope the day is treating you well. Last week, we saw how we could automate the calculation of total shipping charges from numerous shipments for your sales orders and invoices. This week, we will see how you can automate the calculation of total item weight for your sales orders.  How does this work? First, you are required to capture the weight of all your items using a custom field. And when you create a sales order, you can either have the system display the individual weights for you or
      • Why Format section gets disabled when we create Merge Template over PDF

        I need some assistance I have a Client who is going to give certificates to users who passes his exam. So, I am using mail merge but in ZOHO writer after I upload the PDF and create merge Template over PDF the format Section gets disabled. My problem
      • Whatsapp Integration on Zoho Campaign

        Team: Can the messages from Zoho Campaign delivered through Whatsapp... now customers no longer are active on email, but the entire campaign module is email based.... when will it be available on whatsapp.... are there any thirdparty providers who can
      • How to calculate separate totals for Product Line Items filtered by category in Quotes?

        Hello! I'm working with Quotes in Zoho CRM and need help calculating conditional totals for line items. Current setup: I have two tables in my Quote template (Zoho Writer), both displaying Quoted Line Items Table 1 (top): Shows all products where Product
      • I Need Help Verifying Ownership of My Zoho Help Desk on Google Search Console

        I added my Zoho desk portal to Google Search Console, but since i do not have access to the html code of my theme, i could not verify ownership of my portal on Google search console. I want you to help me place the html code given to me from Google search
      • Zoho Desk API Documentation missing a required field

        We are trying to create a section using this information. Even after preparing everything based on that page, we still get an error. The error we get is this: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/translations","errorType":"missing","errorMessage":""}]}
      • Fetch Subform values through a lookup of a lookup

        Hi, I'm having an issue fetching the values of a subform through a lookup field through another lookup field. The code works perfectly to show me the subform row ID, but the second I try to get any readable data, it says "Error occurred. Please contact
      • Good news! Calendar in Zoho CRM gets a face lift

        Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activities
      • Turn Decision Box to a button

        Dear all, I need your help on CSS to turn a Decision Box to a Button. I have a Decision Box like: Turn on/off to refresh the information. (on User Input, either True or False, will refresh the information) Now I want to simulate to treat it like a Refresh
      • Emails not being received from a particular domain

        Cannot receive any emails sent from atco.com Domain is in the spam whitelist so should be no reason for it not to be coming through. Have filed a ticket and besides a generic response of we are looking at it - it seems there is no actual support workers
      • Stock Count

        The stock count is a nice new feature, but we cannot figure out how to: 1. Use it without assigning to a person, we have a team or one of multiple do stock counts as do most any company. 2. Add any extra fields to what the "counter" sees. The most important
      • Can you import projects into Zoho Projects yet?

        I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects
      • Send Whatsapp message from Whatsapp template with custom variables

        Hi, I'm trying to do some basic integration for sending WhatsApp messages from Zoho CRM using Zoho Desk whatsapp templates. When creating new whatsapp template in Zoho Desk we can choose ticket related fields as variables but it's not clear how to use
      • How to remove some users in zoho accounts

        How to remove some users in Zoho accounts.
      • Outgoing blocked: Unusual activity detected.

        I just made payment for my Zohomail Today and have been debited so i will like to be Unblocked because this is what it says (Outgoing blocked: Unusual activity detected) Thank you i await your swift responses
      • Integrating with My Own Application and ZOHO CRM Simultaneously

        I have my own WhatsApp bot that uses my WhatsApp business account. I want to use the same phone number to integrate with ZOHO as well. What is the recommended way to do that? Should I integrate my application with ZOHO, forwarding messages whenever the
      • How do i move multiple tickets to a different department?

        Hello, i have several tickets that have been assigned to the wrong department.  I am talking about hundreds of automatically generated ones that come from a separate system. How can i select them all at once to move them to another department in one go? I can select them in "unsassigned open tickets view" but i can't find a "move to another department" option. I also can't seem to assign multiple tickets to the same agent in that same view. Could somebody advice?
      • Transferring CRM Attachments to Workdrive

        relatedrecords = zoho.crm.getRelatedRecords("Attachments","Conditions",conId); attachid = List(); for each ele in relatedrecords { attachementId = ele.get("id"); attachid.add(attachementId); } for each ele in attachid { counter = 1; downloadFile = invokeurl [ url: "https://www.zohoapis.com/crm/v2/Conditions/" + conId + "/Attachments/" + ele type: GET connection : "work_drive" ]; resp2 = zoho.crm.attachFile("Deals",dealId,downloadFile); resp3 = zoho.workdrive.uploadFile(downloadFile, dealWD, "PlaceHolder"+counter+"",
      • New Customization options in the module builder: Quick Create and Detail view

        Hello everyone, We have introduced two new components to the module builder: Quick create and Detail view. The Quick Create Component It is a mini form used to create a record and associate it to the parent record from a lookup field. For example, if you have a Deals lookup in the Contacts module, then you can associate existing deals or create a deal and associate it with the contact. You can customize this Quick Create form by adding standard as well as custom fields. There is no limit to the number
      • unblock my zoho mail account. outlines@zoho.com

        please unblock my zoho mail account, outlines@zoho.com
      • SMTP email sending problem

        Hello, I've sent emails before, but you haven't responded. Please respond. My work is being disrupted. I can't send emails via SMTP. Initially, there were no problems, but now I'm constantly receiving 550 bounce errors. I can't use the service I paid
      • Mailk got blocked / Inquiry About Email Sending Limits and Upgrade Options

        Dear Zoho Support Team, My name is Kamr Elsayed I created this account to use for applying for vocational training in Germany. As part of this process, I send multiple emails to different companies. However, after sending only 8 emails today, I received
      • Forwarder

        Hi, I tried to add a forwarder from which emails are sent to my main zoho account email . However, it asks me for a code that should be received at the forwarder email, which is still not activated to send to my zoho emial account. So how can I get the
      • No chat option

        Chat option is not supported.
      • Direct “Add to Google Calendar” Option in Zoho Meeting

        Hello Zoho Meeting Team, Hope you are doing well. We would like to request an enhancement related to the “Add to Calendar” functionality in Zoho Meeting. Currently, when we open Zoho Meeting and view our meetings under My Calendar, there is an Add to
      • Default Tagging on API-generated Transactions

        If one assigns tags to an Item or Customer, those tags get auto-populated in each line item of an Invoice or Sales Order when one creates those documents. However, if one creates the Sales Order or Invoice via the API (either directly coding or using
      • DKIM cannot be enabled for the domain as no verified default selector present

        Hi Support Team, For Domain DKIM record trying to enable status. but showing error "DKIM cannot be enabled for the domain as no verified default selector present" So, please resolve the issue. Thank you.
      • unable to send message reason 554 5.1.8 Email outgoing blocked

        unable to send message reason 554 5.1.8 Email outgoing blocked
      • I can't log in to my account on Thunderbird

        I've just had to rebuild my PC (calamitous mess from Microsoft with Win10/Win 11 'upgrade' - they confirmed I had to start with a new build). I have used Zoho mail for years via Mozilla Thunderbird, but now I've had to download the latest version of TBird,
      • Should I Use DMARC?

        When I configure Zoho Mail's DMARC settings, it's mandatory to fill in the RUA and RUF (Aggregate notification email address*, Forensic notification email address*) addresses. When we enter an email address in these fields, we receive reports from the
      • Introducing Profile Summary: Faster Candidate Insights with Zia

        We’re excited to launch Profile Summary, a powerful new feature in Zoho Recruit that transforms how you review candidate profiles. What used to take minutes of resume scanning can now be assessed in seconds—thanks to Zia. A Quick Example Say you’re hiring
      • Books API Receiving an Error that Doesn't Make Sense when Creating Credit Note - trying to use 'ignore_auto_number_generation' argument

        Hello, I'm working on a newly created routine and I'm getting an error that doesn't make sense when trying to create a new Credit Note. Here is my POST request. Endpoint: https://www.zohoapis.com/books/v3/creditnotes?organization_id=########## Body:     {
      • How to move emails to Shared Mailbox?

        Hello, I created a Shred Mailbox instead of using a distribution group. But I cannot move previous emails to certain shared mailbox. Is it possible move some emails from inbox to shared mailbox?
      • Collaboration with free plan user.

        Hello. Do both users need to be on Pro plan to collaborate? Or can a Pro user share a note with a free plan user with the ability to edit?
      • Send email template "permission denied to access the api"

        Hello, Per the title, I'm trying to send a Zoho CRM Email template based on the advice given here: https://help.zoho.com/portal/en/community/topic/specify-an-email-template-when-sending-emails-in-custom-functions (I'd prefer to send right from Deluge
      • Next Page