Image Quality Issue on Zoho Assist
Hello, For the past two days, I've been experiencing a significant image quality issue on Zoho Assist when connecting to one of my computers. I’ve tried reinstalling the application, but the issue persists across multiple devices. The internet connection
Remote Assist Reboot - User can't login
Last night one of our support agents was using Zoho Assist doing a remote assist session. A reboot was required. Upon rebooting the Windows 10 user says he can't login and that he is getting an invalid password error. Is this a known problem? Any thoughts? Awaiting customer to arrive at work today to attempt safe mode boot.
Windows Security Alert
Hi, I'm using Zoho Assist with feature remote support session. I'm inviting a end user to a remote support session. When a user connects to a Zoho Assist remote support session we’re seeing Windows Security Alert pop up requesting changes to the firewall.
I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active
I cant elevate to admin mode with a remote pc using windows 11 home, first shows agent relaunching never finish so i reload assist webpage then says "Unable to Elevate to Admin mode due to an active concurrent session running in Admin mode on this c
High cpu load on client side by process sessionaudit.exe
Hi, as stated above. This happens every time with different clients. Now, the first thing I have to do after making the connection is to go to taskmanager on client computer and kill the process 'sessionaudit.exe' If I don't their cpu is very high and
Zoho Assist "Agree and Download" Button "Greyed Out" ("Light Blued" Out)
Anyone else having issue where support clients are unable to click "Agree and Download" to access the client so that we can provide remote support? This is for "on demand" support via accessing the support page and entering the support key and name. This
End user stuck on "initializing remote session"
For some reason as of this week all remote support sessions, whether sent by emailed link or when the session ID is entered into the pre-installed app, are getting stuck on a popup that says either "initializing remote session" popup and do not progress
Zoho Assit Join Session Failed
Zoho Assist fails when trying to run a session on the remote users system. They are running Windows 10 with all updates installed. I have uninstalled re-installed Zoho assist. I have ran sfc /scannow, and the Dism commands and chkdsk /f. No corrupt files
Remote customer's screen disappears to blank gray screen
Several of us have had several instances when we are assisting a customer and suddenly we lose visibility of their screen and see a 'gray' screen. Why is this happening? How to resolve?
Disconnects, Dropped Characters, Blank Screen, Can't Get Session Screen Back After Minimizing
Since the latest update to Zoho Assist I've been experiencing numerous issues with unexplained disconnections, dropped characters when typing on the remote machine, session screen suddenly going blank (black) and when minimizing session window it doesn't
" Failed to join session on the server due to failed invalid syntax " on all workstations
Hi Team, When we are trying to launch ZA_Connect.exe we are getting an error " Failed to join session on the server due to failed invalid syntax ". First is that the ZA_Connect.exe is stored on Network folder, so we moved it to the local disk and launch
Zoho Assist is slow and sometimes not connecting
I purchased a license for Zoho Assist and have been testing it with my desktop PC and my laptop. The connection between the two is very, very slow, and sometimes there is no connection. And if it does connect, the window on the control computer is updated very slow. How can this situation be fixed?
Are there step by step instructions with pictures for Zoho Assist Client download, install, init, start-up on Android?
These steps are many and confusing for many users. Downloading from play store. Open. Many, many security warnings screens. That tiny play button on the top.
ZA-Connect.exe is marked as untrusted in Edge
We are encountering a problem with the assist desktop plugin on download. In Edge the download is getting marked as untrusted and users are unable to run the exe. We are having to spend time re-assuring the clients that the download is safe and have to
Please wait... starting support session
Windows 10 Pro 64-bit, with the desktop client and browser based, I get stuck on this message both when attempting to connect to an unattended client and when starting a remote support session.
Blank screen (client) when using ZOHO Assist
What is the correction when I get a blank screen from a client I have brought to a remote session. Is there a setting that causes that on the remote desktop? and which I can inform the client to change?
zoho assist remote support on mac
I tried to get my customer to download, install, and run zoho assist on their mac, but they were not able to. Are there instructions I can give to mac on-demand remote support users on how to download, install, and run (and change settings to run) the
One or more errors were found in the Secure Socket Layer (SSL)
When trying to initialise a remote support session our client machine is displaying the following error... Any ideas how to get around this? Does this use a Lets Encrypt SSL by any chance?
Zoho Assist - best navigating multiple screens
We are having technician rioting because Assist cannot display two monitors at once like teamviewer, is this a feature that is coming?
Accessing Multiple Client Users on Same Machine
I have a Linux workstation that i need to access remotely. This user is logged in, but not actively using the desktop. Can i access a user that is not logged into the desktop? In other words. User X and Y are both logged into Ubuntu 20.04. User X is actively
Return the client file msi/exe download path in the Zoho Assist API response
We support unattended kiosks that have internet access and a web management interface, but no remote screen sharing software installed. We do not need an always on unattended access client installed. Instead we want to be able to initiate a remote session
Zoho Assist: Failed to join session: Operation completed successfully
We have a small sample of users where they get the message: Failed to join session due to the following reason: The operation completed successfully. Obviously, this seems like a contradiction - how can it be both? Is there a log we can reference to get
Mirror (Cast) your Android screen to PC (wireless)
Hello, colleagues. I had spent some time figuring out how to mirror my Android screen to my laptop (to use my smartphone as a webcam). Searching through usb-root-access-lifehacks and a bunch of free-or-not casting apps I finally recalled Zoho Assist which
Zoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active. This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needs
ZohoAssist emails from ZohoDesk not going out
When our agents click the Remote Assist button on the bottom of the ticket, Choose Remote Support, and click Start Now. The customer does not get an email. If we go to assist.zoho.com and send an invite, they do get the email. I have made a ticket where
Zoho assist invite emails not going out?
Email invites that go out with "Join now" link from noreply@zohoassist.com have stopped going out to the invitees. This has been going on for couple days now. Same issue experienced on enterprise/corporate account and a personal account.
What does the customer click on their end to allow the remote support session?
What exactly does the customer click to finalize joining the support session? She's installed the run-time. On my end it shows "[name] has joined. Waiting for session confirmation". The problem: She doesn't know what to click to confirm the session. She
ZA Webcam and screen sharing
Can I record live webcam and screen share while in proctored exam? Or only screen sharing will be record
Zoho Assist Customer for iPhone
Hello...I understand there's Zoho Assist Customer for Android (use it and love it) however can you advise when the same app will be available for iOS?
UAC
Has the issue of having administrator rights on a user machines when using Zoho Assist been worked out yet?? This is a huge issue and the whole point of purchasing Zoho.
Reboot stuck in safemode
I just purchased Zoho Assist to see if this will work for my company. I decided to test it on the system next to me. Both systems "tech" and "client" are fully patched Windows 10 Home editions. The connection worked just fine, I was able to transfer a file and finally I tested reboot into safe mode to see how quickly it would reconnect. Upon reboot of the client system stopped at the password. I entered it on the client side, but when the client system finished booting it did not have networking
Enter key not working in Linux
I just started a few test sessions. My support computer is a linux machine using Firefox and Chromium. The test computers, the ones which share the screen, are Windows and Linux Machines. From Windows machines I download and start join.exe end everything went well. But from Linux machines, where the java app is executed, some keys sent from the support computer aren't working, like the Enter key and Backspace. In some cases, e. g. in a x-terminal, pressing ctrl+m can be used as a replacement for
Using multiple Assist accounts
I use Zoho Assist to support my customers' computers. One of my customers would like to switch to Zoho from Logmein to access his office computer. He got his own Zoho Assist account but we cannot get it to work. When installing the deployment on his office computer a prompt to replace access from my account to his came up. Not wanting to eliminate my ability to support his computer from my account, the prompt was answered with NO. So now, when he logs onto his ZOHO account, his office computer
Multiple Sessions
Hello, Does anyone know if its possible to have more than 1 remote session going at one time? So far I'm unable to start more than 1 session and was not able to find any info on it, not sure if its a software limitations or something with my system. I am using the paid version. Thank you.
problem running zoho assist in service mode
Hello, On windows 10. Then we click run as a service, and type username and password of computer administrator we are getting error: problem running zoho assist in service mode. We tried a lot of times, password ant username are correct, but still same error. Then user on same computer has administrator rights, zoho assistant runs as a service successfully. So there is the problem???
when something requires admin rights, you lose control of the screen
I was adding a printer on user pc and it requires admin rights but before i enter admin creds i lost control. Any idea?
failed to join session due to the following reason: Access is denied.
I was connecting to a remote session with a user, but it got disconnected in the middle. When I tried to connect again, I got the attached error on the user receiving the assistance. I tried to recreate the URL for the connection again, but it did not
Zoho Assist not working (very slow)
The speed of Zoho Assist has drastically collapsed since last week. We are not able to provide support to our customers.
Zoho Assist seems to be very slow
Zoho Assist is very slow is there away to speed it up?
Frequently losing control of clients screen since upgrading to Big Sur
I'm a consultant and I use assist daily to share my clients' screens. Since upgrading to Big Sur – perhaps this is coincidental – I frequently lose the ability to manage the client screen. I can still see all their activity but I have to request they
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